Job description

We are a diverse community joined together by a shared commitment to nurture the potential of kids, promote healthy living and foster social responsibility.

With more than 60,000 members across Chester County, our programs and facilities are always based on the unique needs and interests of the communities we serve. In addition, our volunteers, staff, members and donors are all united by a deep commitment to continually strengthen Chester County.

Job Title: Member Engagement Specialist
Branch: Association Office
Pay Class: Part Time/ Non-Exempt
Shifts: Monday-Friday / Flexibility Available
Rate: $16.00-$18.00

About the YMCA of Greater Brandywine: The YMCA of Greater Brandywine (YGBW), an association of eight YMCAs serving Chester County, is a non-profit organization committed to nurturing the potential of every child, promoting healthy living and fostering social responsibility through life-changing programs for all.

Position Purpose: The Member Engagement Specialist – Corporate and Member Engagement is responsible for providing outstanding service and support to YGBW members and corporate accounts through accurate, detailed and precise management and organization. This position works closely with our Corporate Wellness accounts, providing stellar customer service at all times.

Responsibilities:

• Provides high-quality customer service to members, prospects and customers via all communication channels.
• Partners with team members in responding to member inquiries/requests, ensuring incoming voicemail, online chats and emails are answered professionally and in a timely manner. Assists in merging of duplicate membership accounts.
• Coordinates corporate accounts associated with YGBW Employee Wellness Program (EWP) in partnership with staff team. Manages employee access, billing, renewals, and administrative needs.
• Assists with EWP onboarding, communication needs, program usage reporting, and coordination of annual company events and programs held at the Y.
• Responds to and manages member requests, providing needed documentation such as scan histories, payment histories, and transfer letters.
• Coordinates annual renewals and income-based membership processing.
• Performs other duties as assigned by supervisor
• 1-3+ years of experience in account management and financial record keeping
• Accurate, detailed record-keeper who possesses meticulous attention to detail
• Solid customer service skills and ability to approach clients with empathy, patience and understanding in resolving issues.
• Strong computer skills, with solid working knowledge of Excel.
• Must be fluent in spoken and written English. Spanish speaking a plus.
• Excellent written and verbal communication skills required.
• Demonstrated maturity and ability to work both independently and collaboratively.
• HS diploma/GED required.
• Obtain and maintain all new hire certifications and trainings within 90 days of hire.

Qualifications:

• 1-3+ years of experience in account management and financial record keeping
• Accurate, detailed record-keeper who possesses meticulous attention to detail
• Solid customer service skills and ability to approach clients with empathy, patience and understanding in resolving issues.
• Strong computer skills, with solid working knowledge of Excel.
• Must be fluent in spoken and written English. Spanish speaking a plus.
• Excellent written and verbal communication skills required.
• Demonstrated maturity and ability to work both independently and collaboratively.
• HS diploma/GED required.
• Obtain and maintain all new hire certifications and trainings within 90 days of hire

Benefits:

• Making a difference in a person’s life every day.
• Fun, fast-paced work environment
• Working for a diverse and inclusive community-based non-profit
• A Comprehensive medical package that includes medical and dental insurance along with a 12% employer contribution to the retirement’s savings plan (after 2 years of service and must be at least 21 years of age)
• Opportunities for training and advancement
• Flexible hours, paid time off and holidays
• Free Family Membership (all family members must live in the dame household)

EQUAL OPPORTUNITY - The YMCA of the Greater Brandywine considers candidates for all positions on the basis of qualifications and without regard to race, color, religion, gender, gender identity, gender expression, national origin, genetic information, age, physical or mental disability, sexual orientation, marital status, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable federal, state & local laws.

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