Job description
Opportunity at a Glance:
Walden University, a Certified B Corporation® with 50 years of experience serving a diverse community of career professionals, is currently seeking dynamic and engaging Enrollment Specialists. As an Enrollment Specialist, you will join our online learning community to consult and recruit qualified candidates to enroll in higher education programs that align with their personal and professional goals.
Recruiting qualified applicants requires a consultative approach, dedication to student success and passion for changing lives through high quality education. As the first point of contact, Enrollment Specialists play a critical role in guiding prospects through every step in the application process, ensuring every student is prepared for a successful academic career with Walden University.
Responsibilities:
Recruiting qualified applicants requires a consultative approach, dedication to student success and passion for changing lives through high quality education. As the first point of contact, Enrollment Specialists play a critical role in guiding prospects through every step in the application process, ensuring every student is prepared for a successful academic career with Walden University.
- Proactively contact and respond to prospective students via telephone, email and SMS
- Assess and qualify prospects to determine if Walden University programs meet the academic and professional goals of prospective applicants
- Ability to establish rapport and build relationships via phone in a high-volume call environment
- Track record of achieving measurable results in a fast-paced, deadline-driven department
- Remain compliant with standards and policies of the University while operating in a student-centric environment
- Collaborate with other departments to ensure positive application progression, student satisfaction and success
- Bachelor’s Degree preferred
- Minimum of 1 year of customer service experience required
- Experience with online education preferred
- Exceptional verbal and written communication skills required
- Experience working in Customer Relationship Management platforms required
- Salesforce experience preferred
- Proficient computer skills required, including experience with Microsoft Office programs
- Ability to prioritize and work in a fast-paced environment
- Requires the ability to work a flexible schedule, weekends, and evenings to accommodate student, departmental and company’s needs
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.
Walden University:
As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.
For more than 50 years, Walden University has supported working professionals in achieving their academic goals and making a greater impact in their professions and communities. Today, Walden is providing an Education for Good® for more than 55,000 students from across the U.S. and over 115 countries in certificate, bachelor’s, master’s and doctoral programs online. Our diverse faculty and staff are dedicated to our values of quality, integrity, and student-centeredness.
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