Role: SME - Epicor

Location: Atlanta, GA for Hybrid remote

Job Description:

• Be an Epicor subject matter expert in any or all functions - Manufacturing, Procurement, Warehouse Management, Inventory Management, Finance, and other support functions.
• Work closely with business users to understand and address functional and technical needs or make recommendations.
• Actively manage the functional backlog including discussions with users and business leaders, and managing the list.
• Work alongside an Epicor functional team and outside consultants to meet requirements.
• Coordinate the functional and technical aspects of Epicor hosted by 3rd party provider.
• Implement and test new modules, reports, interfaces and customizations.
• Create/modify applications and develop, test and implement configurations when needed.
• Create and support customizations that are easy to upgrade and maintain.
• Resolve Epicor application-related issues in appropriate time.
• Create/update technical and functional documentation.
• Optimize the overall effectiveness of the Epicor ERP System.
• Perform data uploads and exports – DMT tool experience required.
• Assist users with data validation and testing.
• Coordinate and ensure that preventative, scheduled and emergency application maintenance and upgrades are done in a timely basis.
• Implement and support integrations with SAP and other systems.
• Manage maintenance upgrades, troubleshooting software issues, testing new functionality and configuration changes, and generating new reports/forms/dashboards for all departments
• Work closely with Business Teams, IT teams including SAP COE, Partners, Consultants/Contractors to plan, and deliver the required functionality per road map.
• Work with the Training team to develop training documentation and training the trainers.
• Provide quick and effective solutions to achieve timely delivery of goods and services.
• Develop process flows and business test cases, test data for enhancements and integrations.
• Develop trouble shooting guides for frequently experienced system and process issues
• Take initiative to recommend process improvements and demonstrate creative thinking.
  

Best Regards

Krishna

Qcentrio

krishna@qcentrio.com