Job description

This position is in an office in Cleveland, OH. This position is eligible for up to 2 days of hybrid after the orientation.

POSITION OBJECTIVE:

The Business System Analyst will serve as a key member of the procurement team. Working under general direction, perform a variety of business and database analyses in the ERP financial system: work with department staff to understand and assist in addressing advanced business and operational issues and problems; frequently perform project leadership responsibilities for assigned procurement projects; translating business and operational requirements into designs and specifications for workable information technology solutions; analyze and document business and work processes, information needs and reporting requirements, evaluate process improvements and develop systems solutions to meet requirements; and develop, communicate and coordinate applications development and other information technology services to meet requirements and specifications.

ESSENTIAL FUNCTIONS

• Function as the business/project manager for Procurement, balancing multiple projects and priorities within and across modules and customers. Responsible for completing project life cycle, working independently and with emphasis on all customer-facing activities by serving as the functional lead and liaison to ERP technical groups, and as part of the ERP team. Maintain the modules of Purchasing, Accounts Payable, and Travel/Expense. Maintain Purchasing and Accounts Payable PeopleSoft user roles and reviews frequently. Partner with the ERP Team to suggest business process improvements and create business process maps. Evaluate system requests and work with the PeopleSoft Security administrator as well as the ERP Team to recommend applications security protocols and privileges. Translate procurement needs and requirements with other functional areas (PeopleSoft Financials Support Team and Jaeggar), ITS staff, and the Procurement Business Analyst Team. Understand problems from a broad, interactive perspective. Able to develop, negotiate the resolution of conflicting/competing requirements, and implement solutions. (20%)
• Perform a variety of advanced business and data analyses for procurement. Define project scope and boundaries; perform critical path analyses and sets project priorities; develop project task lists, project plans, and time estimates; perform cost-benefit analyses; establish project metrics; oversee and coordinate completion of project tasks to meet the time, quality, and cost expectations; meet with the team to review project status and resolve development and/or implementation issues. Apply business process analysis and technical expertise to identify, evaluate, and define complex technical requirements and scope through research and fact-finding, combined with an understanding of applicable business systems and industry requirements. Define application data requirements, functional system requirements, and file and table structures. Diagram data flow and relationships and recommend database specifications. Responsible for systems analysis and development, systems applications, and business processes with significant operational impact to meet the department’s goals. (15%)
• Write system requirements and specification documents for the procurement area. Assist in coordinating and leading new information system implementations and version upgrades. Evaluate various vendor solutions and determine if the solution is an appropriate fit. Design test scenarios, conduct system testing, identify types and causes of testing problems, and ensure, diagnose, and mitigate that all new applications are functioning appropriately. Recommend hardware, network and/or software characteristics and requirements. Maintain functional design document for procurement, including documenting major system and business process changes and enhancements. (15%)
• Create and manage running daily, weekly, and ad hoc audit reports to identify and/or correct errors related to data entry or system errors. Analyze reports, identify problems, and plan and implement solutions. Create and maintain current operational procedures and standards related to procurement. Use query tools to develop and generate reports for the department as needed to fulfil department goals, and design error reports for data management quality control. (10%)
• Serve as the department lead in cross-functional teams to solve complex business processes for information systems issues involving interfaces with systems used across procurement services and the university. Coordinate and integrate assigned work with other staff responsible for applications development, database administration, server administration and network administration to ensure application design and functionality is consistent with all requirements and specifications. Consult and provide advice, facilitate discussion, and resolve conflict; build and use cross-functional relationships to accomplish work objectives. Establish trust and actively participates in cross-functional groups to solve problems. (10%)
• Analyze systems interface requirements with third-party vendors as well as with internal systems related to the procurement area; manage system interfaces, and evaluate work products. Coordinate imports and exports between the system and various external software services. Troubleshoot, diagnose and resolve technical problems with internal and third-party vendor systems; evaluate alternatives and make suggestions and/or solve issues. (10%)
• Stay abreast of developments and trends in procurement in higher education to anticipate emerging information management, operations, and university needs. Review impacts of these changes and provides analyses and recommendations to remain in compliance; ensuring that the department follows industry standards and best practices. Develop and maintain input and validation protocols for vendor database. Responsible for university end-user resolution of issues related to the financial modules of Purchasing, Accounts Payables, and Travel/Expense. (10%)
• Responsible for the review, recommendation, and implementation of new technologies as they relate to the Purchasing and Accounts Payable operation. Direct all professional training of Purchasing and Accounts Payable groups related to PeopleSoft to include development and documentation of training materials, prioritizing requests, coordinating help desk functions related to purchasing and accounts payable, and other related university technology (UTech) needs. perform various monthly analyses to help ensure data integrity within the PeopleSoft AP/PO modules. Develop and maintain interactive Web pages, uses scripts to process input. Work closely with both the UTech Help Desk and UTech Enterprise Resource Planning staff for problem resolution and ongoing development of interfaces, etc. (10%)

NONESSENTIAL FUNCTIONS

Perform other duties as assigned. (<1%)

CONTACTS

Department: Continuous contact with staff to provide information, resolve complaints and develop new functionality.

University: Continuous contact with staff to provide information, resolve complaints and develop new functionality, and resolve complaints for procurement module.

External: Moderate to regular contact with outside vendors to gather information, evaluate and implement new technologies, and resolve complaints.

Students: Minimal contact with students

SUPERVISORY RESPONSIBILITY

Supervises junior enterprise resource planning business systems analyst

QUALIFICATIO;

Experience: 5 to 8 years of experience required.

3 to 5 years of PeopleSoft experience preferred.

1 to 3 years of Jaggaer or similar software experience preferred.

Experience in higher education preferred.

Education: Bachelor's degree in Finance, Business Administration, Computer Science or related field required. Master’s degree preferred.

REQUIRED SKILLS

• PeopleSoft Query, SQL experience demonstrated excellent database theory, design, and development practices, including data modeling, data flow and entity relationship analysis. Has a broad understanding of how technology aligns to other business strategies and initiatives.
• Understands and effectively uses established policies and procedures.
• Knowledge of principles and methods of systems analysis, including business processes and methods related to regulations, policies, and procedures for procurement.
• Systems design principles, methodologies, and tools, including those applicable to web-based environments.
• Principles and practices of sound business communications in order to establish and maintain effective communication within and across the organization. Communicates clearly and effectively to diverse audiences of technical and non-technical personnel orally and in writing
• Ability to translate business needs, requirements and technology parameters and constraints with information systems professionals.
• Ability to work collaboratively with team members, core functional leaders, subject matter experts, a variety of end users, ITS and customer/governance groups to ensure project accountability.
• Creates a sense of belonging and ownership among team members; promotes mutual support and interaction.
• Ability to meet consistent attendance.
• Ability to interact with colleagues, supervisors and customers face to face

WORKING CONDITIONS

General office environment. The employee will need to lift up to 25 lbs. and perform repetitive motions using a computer mouse and keyboard to type.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 7 years

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
Case Western Reserve University requires COVID-19 vaccinations and a booster dose for faculty, staff and students. Some exceptions may apply. More info at https://case.edu/covid19/

Application Question(s):

• How many years of professional work experience do you have?
• Name the software systems have had administrator functions in as part of your current or prior role.
• What is your minimum required salary for this role?

Work Location: In person

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