WGTS 91.9 is a Federal Communications Commission licensed noncommercial radio station that is a federally recognized 501(c)(3) nonprofit organization; it is a self-supporting media ministry under common control of Atlantic Gateway Communications, Inc.

SUMMARY

The Listener Care Associate role will provide clerical support and assistance across the organization, where needed. The position supports the evening operations of our office Monday – Friday 7pm-12am by assisting station staff by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, and generally being a helpful and positive presence in the workplace. The person in this position will be a multi-tasker with excellent organizational skills, possess excellent verbal and written communication skills and computer skills, have an upbeat attitude, and be passionate about customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies for the front reception area, including the refreshment station.
• Gathers, compiles, and verifies information, and performs data entry.
• Serves as the back up to the Office and Listener Care Coordinator for vacations and emergencies. As such, is responsible for working at the reception desk interacting with listeners via phone, web chat, text message on WGTS website or social media accounts (Facebook, Twitter, Instagram, Prayer Works, and LinkedIn), relaying messages to appropriate staff, and praying with listeners.
• May participate in fundraisers as a phone operator and/or performing other clerical tasks.
• Contributes to the broader WGTS team effort to encourage our listeners to take one step closer to Christ.
• Serves on various committees for the organization.
• Supports station activities on and off the premises.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Received:
  • Receives direct supervision from Office and Listener Care Coordinator.
• Given:
  • None.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Education and/or Experience

• High school diploma and 3 or more years of related work experience required. Additional education/credentialing preferred.
• Demonstrated administrative experience supporting a team in a fast-paced environment.
• Demonstrated exceptional customer service skills

Language Skills

• Superior command of English grammar and spelling.
• Excellent verbal and written communication skills.

Mathematical and Technology Skills

• Basic computational skills using a calculator.
• Working knowledge and application of Microsoft Office Suite, including Word, Excel, and PowerPoint.

Other Skills and Abilities

• Excellent interpersonal skills.
• The ability to work on a team and independently.
• An impeccable attention to detail and reliability.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual disabilities to perform the essential functions.
• The employee will occasionally be called upon and must be able to work long hours under stressful conditions.
• While performing the duties of this job, the employee is regularly required to sit, walk, stand, climb stairs; use hands to finger, handle, or feel; to lift and/or carry items of up to 20 pounds; and talk or hear.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.