Opened in 2009, the Jackson Convention Complex features 330,000 square feet of flexible exhibit, ballroom, and meeting space and is located in the heart of downtown Jackson — Mississippi’s capital city and the heart of Southern hospitality. Whether you are planning or attending a concert or a training seminar, a charity ball or a volleyball tournament, a national convention or a wedding reception, this is the place to make it shine. A LEED Certified facility, the Complex offers first-rate amenities, state of the art technologies, resort-quality service and in-house catering services. So come on, and let us show you the true meaning of Southern hospitality.

Job Responsibilities

• Provide exceptional guest service during all events held at Jackson Convention Complex
• Responsibilities include, but are not limited to, ticket scanning, security screening, assisting with guest questions, responding to incidents inside the venue or on the property, directing guests around the venue, etc.
• Ensure all guests are following the rules and regulations of Jackson Convention Complex and the event
• Monitor and report any potential unsafe situations to management
• Foster a positive and enjoyable environment for all guests attending an event
• Find opportunities to improve the guest experience
• Utilize problem solving skills and ability to remain calm in a fast-paced environment
• Proactively engage guests to answer questions, communicate security requirements, and ensure an enjoyable experience while they are in the arena
• Monitor your assigned areas to ensure all security requirements and arena rules are being followed

Basic Requirements

Must be able and willing to:

• Stand and walk for four to six hours at a time
• Work nights, weekends, and holidays when required
• Read, speak and understand English (ability to speak multiple languages a plus, but not required)
• Work in a variety of different environments, indoors and outdoors, which may contain loud noise, bright lights, and ranging temperatures
• Work inconsistent and variable hours depending on event schedule

Qualifications

• Upbeat, enthusiastic, and outgoing
• Customer service oriented with a desire to help guests
• Excellent communication skills
• Ability to solve problems
• Ability to work calmly in a fast paced environment

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

Constantly moves about the complex and event sites before, during and after events to service clients and support fellow staff; constantly communicates via radio/walkie, telephone, email and in-person with others to exchange accurate information. Employee may occasionally lift and/or move up to 50 pounds. As business or emergency situations require, employee may sporadically assist in lift/move 100 lbs.

We are committed to ensuring all of our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Thus, OVG requires vaccinations of all employees, sub-contractors, and vendors.

Equal Employment Opportunity

Jackson Convention Complex does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.