Job description
JOB SUMMARY:
Coordinate faculty clinic schedules, med/peds/OB call schedule, and Inpatient schedule, provides placement of students on faculty schedules, opens clinic schedules in the practice management system and provides administrative support to faculty, working closely with the department’s Administrative Director, Residency Program Administration, and Executive Assistant.
SPECIFIC RESPONSIBILITIES:
Develop and Maintain Faculty Schedules
- Create and maintain the daily, weekly and yearly basic pattern schedules for each faculty member for all FM sites to include Biltmore and satellite locations this includes call, attending, coverage and department responsibilities.
- In coordination with Residency Program and Department needs, approve and makes appropriate changes to schedule; manage and handle last minute changes and very complex scheduling issues to answer resident and faculty needs.
- Coordinate faculty schedules with the Residency Program Scheduler to produce timely and accurate patient care schedules.
- Manages the weekly schedule to have an appropriate number of providers each half day to ensure access to patient care.
- Manages resident/preceptor ratio to ensure proper supervision of the residents.
- Manages all specialty clinic schedules with appropriate provider coverage to provide education/supervision to the FM residents
- Produce monthly call schedule and responsible for finding coverage when call patterns break down.
Learner Schedule Placement
- Works with multiple departments in MAHEC to coordinate placement of learners. Learners include but are not limited to, UNC-SOM, Transitional Year Residents, Psychiatry Residents, WCU Nurse Practitioner students
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Faculty Coordinator may perform.
KEY COMPETENCIES:
- Communication Skills
Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.
- Decision Making
Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
- HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
- Interpersonal Skills
Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
- Organizational Values
Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.
- Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.
SPECIFIED SKILLS
- COMPUTER
- Proficient with MS Office software (MS Word, Outlook, Excel, and Power Point).
- FOREIGN LANGUAGE
- Not Applicable.
PHYSICAL DEMANDS
- Physical Demands: Sedentary - Very light energy level: Lift 10 lbs box overhead, Lift and Carry 15 lbs, Push/Pull 20 lbs cart
- Physical Activity: Occasional (0 - 33% of Workday)
EDUCATION AND EXPERIENCE
- MINIMUM QUALIFICATIONS:
- Associate degree or three (3) years of relevant experience, or a comparable combination of education and relevant experience, which includes administrative and scheduling experience within a large medical or other health-related field.
- PREFERRED QUALIFICATIONS:
- Experience with Microsoft Word and the ability to track schedules using computer software required.
REQUIRED LICENSES:
- Not Applicable.
SCHEDULE:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
Throughout the COVID-19 pandemic, MAHEC has worked tirelessly to promote evidence-based practices across our entire organization. With this in mind, all MAHEC employees and learners will be required to receive the COVID-19 vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply.
With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to
AskTalent@mahec.net
for support in your job search process. You could be the talent we are seeking for this or other opportunities.
MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina. We offer excellent benefits and are committed to creating a diverse, inclusive, and equitable workplace.
Starting rate for this position is
$18.32/hour
and offer is based on experience, educational requirements and internal team equity.
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