Job description

Summary

The purpose of the Family Self-Sufficiency (“FSS”) Case Worker position is to assist residents of the High Point Housing Authority (“HPHA” or “Agency”) in becoming self-sufficient. This role performs counseling and clerical work. The FSS Case Worker is responsible for counseling residents and assisting residents in employment issues; summarizing and preparing reports; and entering various data into computer system.

All activities must support the Agency’s strategic goals and objectives and produce results that accomplish the goals of the Resident Services department.

Essential Duties and Responsibilities

The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Assesses needs of FSS participants; assists participants in developing goals and determining obstacles to these goals; assists participants in developing an action plan to track progress toward goals.
• Conducts FSS orientations.
• Creates and maintains FSS case files, including managing case notes.
• Arranges training for FSS participants; coordinates workshops.
• Reviews resident accounts; updates residents’ records; answers questions.
• Networks with managers of employment agencies in pursuit of jobs for residents; attends meetings and reporting progress with Department of Social Services (“DSS”), JobLink, ESC, etc. and arranging HPHA job fairs.
• Assists in coordinating holiday assistance activities for FSS participants.
• Receives program referrals from Senior Property Managers.
• Works with the Program Coordinating Committee (“PCC”) and local service providers to ensure that FSS program participants are linked to supportive services they need to achieve self-sufficiency.
• Ensures that services included in participants’ contracts of participation are provided on a regular, ongoing, and satisfactory basis.
• Ensures participants are fulfilling their responsibilities under the contracts of participation.
• Assists participants with job search efforts.
• Monitors participants’ progress.
• Provides participants with an accounting of their escrow balance at least annually.
• Prepares department and Department of Housing and Urban Development (“HUD”) required reports.
• Assists with marketing the FSS program to residents of HPHA.
• Provides individual and group FSS orientations.
• Represents the HPHA at meetings with outside agencies as needed.
• Assists with the coordination and execution of department fundraisers.
• Assists with annual Back to School Collaboration for Education event and/or other events as planned and implemented by the Director of Resident Services.
• Performs other duties as assigned.

Job Competencies

• Understanding of key policies, procedures, functions, and staff in the Resident Services department.
• Knowledge of applicable HUD rules and regulations as they pertain to public housing.
• Knowledge of general landlord/tenant and fair housing laws.
• Knowledge of issues facing public housing residents and ability to communicate with individuals of varying social, educational, and economic backgrounds.
• Knows how to maintain cooperative and effective relationships with intra and interdepartmental personnel, as well as any external entities with whom the position interacts.
• Familiarity with local welfare agencies and Agency-sponsored service programs.
• Ability to maintain tact and professionalism in crisis management situations.
• Ability to analyze and interpret housing policies and procedures.

Education and/or Experience

Bachelor’s degree in social work, human services, counseling, or closely related field. Two (2) to four (4) years experience in social work. An equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations

FSS Specialist certification obtained within one year of employment. Possession of a valid North Carolina driver’s license and the ability to be insurable under the Agency’s automobile insurance plan at the standard rate.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• social work: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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