Job description
Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Essential Job Functions:
- Delivering on company goals and objectives
- Ensure cosmetic appearances of all devices are up to Light & Wonder and our customer standards
- Ensure every game conforms to all company specifications
- Perform Preventative maintenance on VLT’s (Video Lottery Terminals), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards
- Maintain inside and outside appearance of the games. Ensuring they are kept clean and are attractive to guests
- Verify and set all game options and parameters in accordance with customer and Light & Wonder specifications
- Ensure proper operations of the VLT’s, and ETG’s via diagnostic tests, software settings, and functional testing
- Where applicable, assemble and prepare accessories for installations per change order
- Install/Service Light & Wonder equipment in accordance with customer and company specifications
- Adhere to established workmanship standards, policies, and procedures of field service
- Maintain a neat and orderly work environment (customer site, office/workshop, etc.)
- Follow proper safety procedures (vehicle safety, loading games, ladder use, and electricity)
- Ensures all tools and equipment used by the employee are kept in proper, safe, and working condition
- Stay current with all Light & Wonder Field Advisories and eLearning
- Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
- Complete required maintenance records in a clear and precise manner
- Complete detailed daily/weekly tech logs
- Communicate effectively through all forms of writing, i.e. reports , logs, email
- Seek out information to become proficient on new technology
- Navigate Management Terminal (MT) daily to verify VLT status
- Review customer issues with management, and technical lead as they arise
- Maintain a pleasant and helpful attitude around customers at all times
- Perform other duties as required
Qualifications
- Must be at least 21 years of age
- Must have and maintain a valid driver’s license or state identification
- Ability to obtain and maintain gaming licenses as required
- Must be able to lift and carry 50 lbs. on a regular basis for short distances
- Must be willing to work weekends and holidays
- Transport heavy equipment using proper moving devices
- Demonstrate safe and proper use of hand tools and power tools
- Demonstrate basic knowledge of PC operation, and security risks relating to PC operation
- Demonstrate basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
- Ability to read and understand Light & Wonder schematics and service manuals
- With limited or no supervision, be able to prepare conversion projects or installations
- Ability to maintain good customer relations, both internally and externally
- Basic knowledge of electricity, electronics, and mechanics of gaming type devices
- Basic knowledge of current Light & Wonder gaming devices to the assembly level
- Basic understanding of network communication, and network troubleshooting
- Ability to perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
- Ability to work with others to accomplish business objectives
- Good interpersonal and communication skills (written and oral)
- Good customer service skills
- Good problem-solving skills
- Travel requirements may include working at other facilities within our department
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