Job description
Position Summary
This position requires a trustworthy and versatile technical individual with a background in telecommunication and computer systems, general repair and maintenance, and system support. Preferred experience includes telecom wiring, computer maintenance and repair, general mechanical aptitude, and software applications. A current A-Plus and Network-Plus certification is also highly desired. The individual must be able to work on their own within correctional facilities while interacting with customers, employees and partners on a daily basis. The candidate will be directly responsible for the support and maintenance of the inmate call-out system, phone infrastructure, and other maintenance tasks to provide efficient system utilization and performance.
Key Responsibilities
- Troubleshooting, correcting, and servicing issues with inmate communication systems
- Identifying, repairing and resolving operational inmate call system problems
- Addressing basic telephone repair and maintenance needs of the facility
- Meeting all service requirements put forth by the customer contract
- Building and maintaining working relationships with the facility staff and customer contacts
- Monitoring time and controlling service-related expenses
- Installing hardware and related equipment
- Working with data and low-voltage cabling and wiring
- Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers.
- Safely drive vehicle to various locations throughout the assigned state.
- Addressing basic wireless access point (WAP) repair and maintenance needs of the facility
Education
Technical associate degree or equivalent experience
Experience Requirements
Two to four years of experience with related technical services
Working Conditions
Will require travel to and work in correctional facilities. Must be available on call 24x7, except when on vacation or personal leave. Must be able to pass company and facility background checks. May require weekend and evening hours.
Supporting Competencies/Skills
- Knowledge of video surveillance (Optional)
- Familiarity with wireless networking
- In-depth knowledge of fiber optic cable, testing, splicing and provisioning
- Ability to drive and/or travel to correctional facility to maintain and service phone systems, WAP and tablets
- On-call assignment of work via assigned trouble tickets
- Timeliness when responding to and resolving phone system problems
- Ability to follow work assignments made by operations dispatch
- Adherence to company policies and procedures
- Courteous and professional behavior with correctional facility staff
- Ability to fully complete assigned tasks with quality and efficiency
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