At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Position Summary: The Medical Director for Central Maine Medical Family Physician Practices, a member of the Physician Practices management provides crucial leadership to (1) manage effectively the changing physician’s role and role of physician practice, (2) to inspire a shared vision and to facilitate consensus and collaborative working relationships among key stakeholders to support strategic initiatives, and (3) generate a commitment among the physician practice to quality improvement in a regional integrated health delivery system. The Medical Director will maintain a clinical practice and be an exemplary physician throughout the organization.

The Medical Director of Physician Practices, while bringing a clinical background to the role of manager, is expected to have specific management skills and training. These skills include:

• Quality and its Continuous Improvement
• Utilization and Outcomes Management
• Risk Management
• Strategic Planning and Deployment of Physician in the region
• Team Building
• Negotiating Skills
• Presentation Skills
• Informatics

Duties and Responsibilities:
Demonstrates Competency in the Following Areas:
1. Serves as the Chair of the Central Maine Medical Group-Executive Committee and, in collaboration with the Vice President for Physician Practices, insures that the committee’s agenda contributes to and implements the strategic direction of the Central Maine Medical Family.
2. Attends at least one practice provider meeting per month at all CMMG practices sited including the regional practices in Bridgton and Rumford.
3. Participates in administrative decision-making, establishes policies, procedures and clinical guidelines towards best practices.
4. Facilitates the appointment of managing physicians for all CMMG practice sites including the regional practices in Bridgton and Rumford
5. Coordinates with the VP for Physician Services the development and implementation of regional physician practice recruitment strategy.
6. Provides leadership n conflict resolution to strengthen provider relations within the Central Maine Medical Family and expand the outreach efforts to other providers in the region.
7. Ensures the customer service standards are upheld and reviews patient complaints with the Clinical Risk Manager and take corrective action when necessary.
8. Review and participation in performance improvement activities such as coordination of referrals within the practices and the region, hospital critical pathways and development of ambulatory guidelines.
9. Directs Quality Improvement and Risk Management initiatives through supervision of Director of Quality Improvement/Risk Management for CMMG.
10. Facilitates physician corrective action when complaints arise.
11. Performs annual reviews of all managing physicians.
12. Participates in annual review of administrative staff.
13. Oversees through supervision of the Director of Clinical Information Systems the use of clinical electronic informational systems in operational issues and advancing clinical decision-making and patient safety.
14. Is an active member of the CMMF Regional Clinical Coordinating Committee.
15. Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.
a. Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.
b. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).
c. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem.
d. Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.
e. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.
f. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.

Organizational Requirements:
16. Adheres to dress code, appearance is neat and clean.
17. Completes annual education requirements.
18. Maintains regulatory requirements.
19. Reports to work on time and as scheduled, completes work within designated time.
20. Wears identification while on duty, uses computerized punch time system correctly.
21. Completes inservices and returns in a timely fashion.
22. Attends annual review and department inservices, as scheduled.
23. Attends at least ____ staff meetings annually, reads and returns all monthly staff meeting minutes.
24. Represents the organization in a positive and professional manner.
25. Actively participates in performance improvement and continuous quality improvement (CQI) activities.
26. Complies with all organizational policies regarding ethical business practices.
27. Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.
28. Confidentiality: Maintains confidentiality of information at all times.
a. Consistently maintains confidentiality of all information gained during the course of employment, respecting the privacy of others.
b. Understands and maintains the confidentiality of information communicated directly from the supervisor, including discussions of a counseling nature.
c. Follows policies and procedures related to medico legal matters, including confidentiality, amendments of medical records, patient rights, medical records as legal evidence and informed consent
d. Copies records according to policy, assuring the appropriateness of the individual requesting information from the record prior to copying, faxing, or phoning any portion of the record.
29. Safety: Demonstrates an understanding of fire and electrical safety, infection control, body mechanics, and related areas, as appropriate to position.
a. Attends mandatory in-services on fire safety, electrical safety, infection control, and body mechanics. Successfully completes competency-based training in each area.
b. Follows all employee health procedures, incident reporting, and infection control requirements at all times, as appropriate to the position.
c. Uses proper body mechanics at all times as required by the physical demands of the position.
d. Maintains a safe work environment and performs duties of the position in a manner consistent with ensuring the safety of self and others.
e. Identifies safety needs in areas outside own work environment, recommending corrective action as appropriate.
30. Expense Control: Performs job duties in a manner that maximizes expense control.
a. Uses supplies, equipment, and utilities in an expeditious manner
b. Consistently recommends methods to control costs while maintaining a high degree of customer service.
c. Performs job tasks efficiently and effectively resulting in no unplanned overtime.

Regulatory Requirements:

• Current license to practice medicine in the State of Maine
• Board certified in specific specialty of practice.
• Member of the active medical staff of CMMC hospital.
• Administrative experience preferred.
• Clinical leadership experience preferred.

Language Skills:

• Able to effectively communicate in English, both verbally and in writing.
• Excellent writing and presentation skills
• Excellent interpersonal skills.
• Additional languages preferred.

Skills:

• Advance computer knowledge
• Operates different equipment utilized in the practice.

Physical Demands:

• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!