Job description

Summary/Objective
The FOH manager is responsible for establishing, implementing, and monitoring the FOH department's brand standards. This manager is in charge of all aspects, operations, and efficiency of the FOH department. In addition, this manager is a people person skilled in leadership, guest services, and administrative abilities.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

BUSINESS

Is flexible and candid in dealing with changes/problems (e.g., being short-staffed).

Effectively forecasts restaurant needs.

Shifts priorities and goals as work demands change.

Completes and checks all FOH vendor orders.

Create and post the schedule.

Takes ownership of tasks and gives detailed updates to the leadership team.

Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.

Review, plan and execute department repairs with appropriate approval.

Prepare and execute weekly meetings.

OPERATIONAL

Oversee the FOH department and supervises FOH service staff and managers in accordance with operating policies that he or she may help establish.

Provides feedback/coaching to managers and team members regularly.

Creates, edits, and monitors FOH department checklists.

Ensures new products are correctly executed following roll-out.

Ensure specials are entered correctly into the POS system for each week.

Delegates tasks and follows up effectively.

TECHNICAL

Understands building capability through Cross-training. Ensures training is taking place within the FOH department by organizing, coaching, and following up.

Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain staff members' feedback.

Proficiency in Point of sale ( POS ) software, inventory software, Restaurant guest satisfaction tracking software, etc.

HOSPITALITY

Creates a positive team atmosphere among Team Members.

Sets high standards for appropriate behavior on shift.

Handle guest complaints in the restaurant and create a plan to prevent reoccurrence.

Is capable of handling irate customers with a friendly/calm attitude.

Ensures product quality and excellent service.

Shows enthusiasm about guests within the restaurant with team members and guests.

EMOTIONAL

Treats all Team Members fairly, and with respect.

Practices vulnerability within the department and with peers.

Competencies

Guest Focus.

Leadership.

Problem-Solving.

Time Management.

Teamwork Orientation.

Team Building

Change Management

Prioritization

Sales

Social Skills

Effective Listening Skills

Supervisory Responsibility
This position is responsible for the supervision and oversight of all FOH staff.

Work Environment
This job operates in a restaurant environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

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Physical Demands
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

This job requires the employee to lift at least 25 pounds infrequently.

Position Type and Expected Hours of Work
This is a full-time position requiring a minimum of 52 hours per week. Days and hours vary depending on the needs of the business. Evening, night, and weekends are required.

Travel
No travel is expected for this position.

Required Education and Experience

High school diploma or equivalent.

5-7 years of restaurant or hospitality experience.

8+ years of high-volume restaurant management experience.

Preferred Education and Experience

Bachelor's degree in business administration.

3-5 years of sales experience.

Additional Eligibility Qualifications
None for this position.

Work Authorization/Security Clearance
Must be authorized to work in the U.S.

AAP/EEO Statement
We provide equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Amite, LA 70422: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Hospitality: 7 years (Preferred)
• Restaurant management: 5 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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