Job description

Job Summary

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure that the quality of service for Red Roof Inns’ guests is in accordance with Red Roof Inns’ standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining accounting and financial accountability as well as safety and security of the hotel.

Position Responsibilities

• Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly)

• Handle reservation requests; check guests in/out; handle guest accounting and cashier functions Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales

• Perform daily cash count; prepare bank deposit and review of audit packages Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals

• Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms

• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance

• Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions

We are looking for full time and/or part time position.
Hours: 7-3pm (first shift) or 3-11pm(second shift)

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Work Remotely

• No

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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