Job description
Benefits: Health, vision, dental and life insurance.
Daly Seven is an award-winning, family owned and operated hotel management company delivering dependable travel accommodations for our guests. Since our founding in 1983 with the opening of our first hotel in Raleigh, NC; Daly Seven's core values to work hard, dream big, and give back have created a culture that has risen Daly Seven to the top of Hospitality company rankings.
Spring Hill Suites - Lynchburg, VA is looking for a Guest Service Representative. Top applicants have excellent customer service skills, as well as a friendly and positive attitude!
The Role:
- Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
- Secure payment, as well as verify and adjust billing. This includes processing all payment types, adjusting vouchers, pay-outs, correction vouchers, and miscellaneous charges. Provide change when necessary.
- Activate and file room keys
- Process all guest requests and relay messages
- Identify and explain room features to guests
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved
- Run and review daily reports/logs
- Complete designated cashier and closing reports in the computer system
- Accept and record wake-up call requests and deliver to appropriate department
- Count bank at beginning and end of shift
- Notify Loss Prevention/Security of any guest reports of theft
- Follow all company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information and protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others and support the team to reach common goals
- Comply with quality assurance expectations and standards.
Other Requirements:
- Stand for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Pay Rate: Based on experience
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Hotel Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekend availability
COVID-19 considerations:
COVID-19 is a priority for our team and we are following all government guidelines in order to keep all of our guests and employees safe.
Work Location: One location
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