Job description

Company Profile:

Here at DoubleTree by Hilton- Greenway Plaza, we cherish our unique Brand Personality, CARE. Your role as team member of DoubleTree by Hilton- Greenway Plaza would be to exemplify all of the standards we uphold, as all things hospitality is our business. We encourage you to explore our career opportunities here at DoubleTree by Hilton- Greenway Plaza as we recognize our Team Members are the key to our guest unforgettable experience.

Job Summary:

The Front Desk Supervisor is responsible for assisting the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Duties/Responsibilites:

 Supervise Front Desk operations during your assigned shift to a consistently high standard to ensure rewarding experiences for guests.

 Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.

 Assist staff with all of the front desk functions to include the PBX Operator role.

 Conduct daily stand-up meetings, communicate effectively with all staff and provide any information necessary to provide guest service in accordance with Brand standards.

 Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

 Manage workflow, room status and group activity and effectively communicate changes/updates with other departments to positively impact the guest experience.

 Resolve discrepancies on the room status report with Housekeeping

 Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.  Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

 Assist management in training and motivating employees to increase team efficiency and overall productivity; serve as a role model for the Front office team and others.

 Assist to maintain a safe work environment within the Front office operations. Report accidents, injuries, and unsafe work conditions in accordance to hotel procedures; complete safety training and certifications.

 Maintain confidentiality of all guests and hotel information

 Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

 Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively

 Perform any other job related duties as assigned

Physical Demands:

Some lifting may be required. This position may require 75%+ or more of time on their feet.

Qualifications:

Education/Experience

 High school diploma or equivalent required, and college degree preferred.

 Minimum 2 years previous hotel Front Desk experience required, with supervisory experience preferred.

 Hilton brand experience preferred. Hilton OnQ experience a plus.

What we offer:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• 401K
• Paid Time Off

** Bluesky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected Characteristics. ***

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Houston, TX 77046: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person

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