Duties & Functions:

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say “yes” and “thank you” often!
• Assist, support and work with bartenders and waiters
• Understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Restaurant Manager or Pool Manager, when necessary to ensure customer satisfaction.
• Extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
• Follow all specified procedures to provide prompt, efficient, and friendly customer service to guests, including describing menu items, taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
• Expedite the service of food from the kitchen to Pool guests and to pick-up dirty glassware and plates and replace with clean silverware and glassware.
• Satisfactorily perform, as directed, all routine opening and closing side duties including preparing folding napkins, and stocking and pre-set up of station to facilitate food service.
• Assist to remove used dishes and trash from guest tables.
• Maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• Follow all specified procedures to correctly handle all cash, credit, and gift certificate transactions.
• Ensure order of pool/restaurant and cleanliness in accordance to health and safety regulations
• Ensure standards and guest requirements are met at all times
• Refill beverages
• Maintain knowledge of all menus within the hotel
• Provide friendly, courteous and professional service at all times
• Assist, support, and work with Pool Servers and Pool staff
• Remove all glasses, plates, utensils, and napkins from tables
• Ensure standards and guest requirements are met at all times
• Prepare tea, coffee, water, and soft drinks
• Retain and maintain knowledge of all food and beverage menu items
• Maintain communication between kitchen/managers and floor staff
• Understand the operational set up and principle of the Pool/SL.
• Maintain knowledge of all menus within the hotel
• Provide friendly, courteous and professional service at all times
• Maintain thorough knowledge of all menus within the hotel

Skills