This is for The Escape Game located at American Dream Mall in East Rutherford, NJ.

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Position Description: The Guest Experience Specialist is each guest's first and last impression of The Escape Game (TEG)! This position serves as the vitally important liaison between our guests and our team.
How Guest Experience Specialists Serve Our Guests and Our Team:

• Using the TEG Steps for Delivering Epic
• Using the TEG’s Hospitality Habits: Care, Customize, Courtesy, Cleanliness, and Communication
• Efficiently managing interactions in the lobby by checking in teams, coordinating start times with Team Leader, answering the phone, accurately booking games
• Being a TEG Brand Ambassador
• Enthusiastically explaining our games
• Immediately and graciously resolving service failures
• Making groups of 2-50 feel welcome, cared for, and excited for their adventure
• Collecting information and making connections with every guest
• Introducing teams to their Game Guide
• Following the Steps for Effective Selling

Job Requirements:

• Flexible availability. This role often works nights, weekends, and/or holidays. Opening shifts can (at times) start as early as 7am and closing shifts can (at times) end as late as 2am.
• Before the Guest Experience Specialist role, there will be full training on the Game Guide position to gain knowledge of our games, standards, and brand
• Genuine love for serving others; flexibility, humility, and teachability; quick and effective decision-making abilities; high capacity for creative problem solving; basic computer skills; energetic, friendly, and patient; clear and articulate communicator
• Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.

Why The Escape Game?

Our mission is to design and deliver EPIC interactive experiences for every single guest. At The Escape Game, you’ll be a part of something bigger than yourself. No matter your role, you’ll help provide lifelong memories for families, friends, co-workers and everyone in between. We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they’re our colleague, team member, or leader. In all positions, everyone is responsible for serving each other every day.