Job description

Guest Services Attendant - Residential Porter or Concierge (Part Time)

Kemper Development Company, located in the heart of Downtown Bellevue, is family-owned and fourth-generation company. Building community and fostering cultural growth has been a legacy of the Freeman family for over seven decades. This dedication to the betterment of Bellevue as a place to live and work and the creation of community-centric developments has and will always be the hallmark of the Freeman family and Kemper Development Company.

We are currently looking for individuals that have a strong work ethic that upholds the values and goals of the company by performing their job to the best of their ability. You will be a great candidate if you are dependable, respectful, productive, and a good team player.

As a Residential Porter, you will:

• Welcome and acknowledge every resident or guest
• Maintain an organized and consistent presence always
• Respond to resident, guests, and visitor requests with tact
• Anticipate needs by asking questions and building relationships
• Welcome and acknowledge every resident and guest with a smile, eye contact, and a friendly verbal greeting, using names when possible.
• Assist residents, guests, and future residents by anticipating needs, completing requests, and exceeding expectations.
• Deliver packages, dry cleaning, luggage, groceries, prepared meals and other goods to the resident’s home.
• Anticipate services needed by asking questions to better understand needs and by watching/listening to preferences and acting on them whenever possible.
• Thorough and ongoing checks of the building common areas to be sure they are stocked, clean and looking at peak condition. Report any irregularities or issues to a supervisor.
• Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight residents, and build trust.
• Speak to residents, guest, and co-workers using clear, appropriate, and professional language.
• Complete property walks to ensure the community is safe and clean.
• Handle sensitive issues with employees, residents, and guests with tact, respect, diplomacy, and confidentiality.
• Support all co-workers and treat them with dignity and respect.
• Assist in investigating and resolving resident issues and complaints.
• Fill in for various positions (i.e. concierge, doorman, etc.) when necessary during breaks, peak activity times, and/or vacation/sick days.
• Receive goods/deliveries from vendors and deliver to appropriate party.
• Assist with special projects.

Qualifications:

• 1-2 years’ experience in a customer service role, preferably within the hospitality industry
• 1 year experience using Microsoft Office, particularly Outlook, Word, and Excel

Benefits:

• Paid Sick time
• 401K
• Annual Bonus
• Free Parking

Schedule: Flexible schedule required.

Successful candidate will be required to pass a criminal background check and drug screen. We adhere to Federal Guidelines; therefore, Cannabis is included in the drug screen.

This job description reflects management’s assessment of essential functions. It does not restrict the tasks that may be assigned nor is it considered a contract of employment

Job Type: Part-time

Pay: $22.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Life insurance
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• Can you be on your feet for 6.5+ hours of your shift?
• Can you work weekends/holidays?(This job requires to have flexible schedule).

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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