Job description
Overview
Sunriver Resort was voted Top 100 companies to work for in Oregon! The Guest Services Coordinator is responsible for answering all incoming resort calls in a courteous and professional manner. S/he will refer calls to the appropriate parties.
The Guest Services Coordinator will assist in maintaining the AAA Four Diamond standards. The Guest Services Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort:Trust, Commitment,and Open & Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities
- Answers all incoming resort phone calls
- Transfers calls promptly and accurately
- Relays messages accurately
- Provides general resort information to guests
- Forwards incoming faxes to designated departments
- Provides back-up assistance to Reservations Agents
- Assists with recreation bookings and common resort questions
- Maintains a resolution log for the resort and follows-up with managers on pending issues
- Communicates all pertinent information to the Reservations Manager, Supervisor, Front Desk MOD’s, Front Desk Manager
- Performs other duties as assigned
Qualifications
- Must have the ability to work a flexible schedule that includes evenings, weekends and holidays
- High school diploma or equivalent.
- Prior hospitality experience preferred
- At least one year customer service experience preferred
- Must be a United States citizen or possess a valid work permit
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Can sit or stand as needed with intermittent periods of walking, rarely needing to stand for periods up to an hour.
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