Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Seasonal Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Specifications

• Starting Wage: $23 / hour
• Shift & Schedule Availability: Full Time
• Skill Level: Advanced

Job Responsibilities

• Work with the Guest Services Leadership Team to train, counsel, support, and provide performance management for team members.
• Detailed knowledge and explanation of all BSR products, policies, and procedures.
• Detailed knowledge of other resources which will enable employees to perform their job efficiently as well as provide guests with adequate answers to their questions regarding the resort, the town and general vacation needs.
• Detailed knowledge of all Epic Discovery activities with operational knowledge of activities managed and operated by the guest services department.
• Maintain a fluid and enjoyable resort experience for all guests. Deliver accurate and regular communication to guests and staff through traditional, electronic, digital, and social media platforms.
• Resolve all customer issues that may arise and complete the service recovery process.
• Use all modules of RPOS and Guest Connect to field guest inquiries, book mountain activities, and manage products.
• Create authentic connections with others and inspire trust.
• Manage expectations while empowering others to share in the decision making and work processes.
• Control costs within established budget and cost reduction directives for specific offices.
• Be forward thinking and one step ahead of the needs of the business, our guest's expectations, and your leader; act fast to changing dynamics.
• Implement departmental policies and procedures. Promote and support department operations and company policies and procedures.
• Perform BSR communication with internal and external guests, following through on all requests and working well across multiple departments and create reports as needed.

Job Requirements

• High school diploma or equivalent required, 4 Year College/University Degree- preferred
• 4 Years Guest Service and cash handling experience- required
• Two years of Supervisory experience in a guest service related field- required
• Vail Resorts RPOS and Guest Connect with proficiency in the advanced sales module, Microsoft office and PeopleSoft proficiency- required
• Ability to create and change inventory in our RPOS- preferred
• English Proficiency -required, Spanish Language Skills- preferred

The budgeted range starts at $23. Actual pay will be adjusted based on experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 490449