Job description

Contact ALYSSA at Super Systems Inc.
Desk: 757-414-6576 email: alyssa@supersystemsinc. com

Title of Position: Help Desk
Assignment Duration and Job Location? 6-month C2H, Dahlgren

$50-55k
Can we exceed this rate for the right person? No
This position is 100% onsite at NSWC Dahlgren.
Clearance needed? Secret (Will upgrade to Top Secret)
Certifications? COMPTIA Security +CE
What is the interview/hiring process? Phone with Hiring Managers and Technical Lead

Position Description:

seeking a Customer Technical Support Specialist (Help Desk Specialist) to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other code 1042 designated customers.

Essential Help Desk Specialist duties include:

• Provide on-site desktop support as needed, provides general help desk support for User Assistance.
• Provide phone support to users to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
• Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
• Utilize the Remedy System to assign and track trouble calls as appropriate.
• Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
• Knowledge of Video Teleconferencing a plus.

Requirements:

• Requires two to five (2-5) years of experience; Bachelor's Degree desired.

• Must demonstrate strong analytical and problem-solving skills.

• Must demonstrate the ability to multi-task and assist or teach others to solve problems.

• Must possess the ability to, effectively and efficiently, communicate verbally with the user community.

• Must be familiar with Department of Defense networking and security accreditation requirements.

• Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.

• Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.

• Ability to communicate effectively with all levels of employees and outside contacts.

Job Types: Full-time, Contract

Pay: $50,000.00 - $55,000.00 per year

Schedule:

• 8 hour shift

Application Question(s):

• Do you have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment?

If YES, where is this reflected in your resume?

• Are you able to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management?

If YES, were is it reflected in your resume?

Security clearance:

• Secret (Required)

Work Location: In person

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