Job description
- The HIT Help Desk provides 24/7, 365 customer support. This position may require working an alternate schedule.
- Resolves inquiries, PC, printer, and clinical/departmental system issues within the Medical Center.
- Ensures a follow-up of 95% of all assisted calls are answered within 24 hours of receipt.
- System outages are communicated to all designated customers and leadership affected using established procedures.
- Troubleshoots issues and workflow: Problems and issues are detected in a timely manner. Proficient in troubleshooting techniques. Documentation issues are identified and potential solutions offered in a timely and concise manner.
- Proactively escalates unresolved problems to the appropriate group or leadership member.
- Identifyies effective and efficient process improvement solutions and opportunities. Innovative solutions are produced by working cooperatively with others both internal and external to HIT.
- Participation in internal and external committees and work groups is conducted in a professional manner.
- In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: $21.52 - $33.36 Hourly
MINIMUM REQUIREMENTS
- Education: High school diploma or post-high school tech training.
- Experience: 3 years of relevant experience. Relevant experience may be considered in lieu of a degree.
- License: None required.
PHYSICAL DEMANDS
Job requires sitting for prolonged periods. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly.
COVID Vaccination Requirement and Guidelines
Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.