Job description
Stefanini Group is hiring for a Heldpesk Tech - Multilingual --FULLY REMOTE!
Pay rate: $20.00 to $23.00/hr on W2
Job Description:
Position is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation. Note: May be internal and external client-focused for company-hosted web-enabled solutions.
Developed specialized skill or is multi skilled through formal training and considerable work experience. Works on assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice. Attendance and schedule adherence are requirements of this position.
- Provide professional end-user support via telephone, email, chat or web submits.
- Provide restorative or maintenance actions to resolve end-user problems.
- Responds tend-user problems based on standard procedures.
- Track incidents and calls, including but not limited to, entering data into the ticketing system timely and accurately.
- May be responsible for ensuring systems are configured properly.
- Availability to work Monday - Sunday shifts from 6am - 11pm, any shift assigned. Attendance and schedule adherence are requirements of this position as shifts rotate
Qualifications:
- Excellent customer service skills and be able to communicate problems/issues to customers in a non-technical manner
- Excellent in oral and written English, as well as fluent Portuguese and Spanish
- Ability to work in a team environment
- 0-1 years retail call center experience a plus, but not required
- Good working knowledge in PC hardware and software diagnosis and troubleshooting
- Knowledge of Microsoft Office / O365
- Browser troubleshooting knowledge, specifically Chrome and Edge
- Knowledge of iOS / Mac / iPhone, iPad troubleshooting
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Job Type: Contract
Salary: $20.00 - $23.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Are you fluent in Latin American Spanish?
- Are you fluent in Brazilian Portuguese?
- Are you amenable to work on a shifting and rotating schedule?
- Would you be available for $21 to $23 hourly pay rate on W2?
Experience:
- Active Directory: 2 years (Preferred)
- Call center: 2 years (Preferred)
- Help desk: 2 years (Preferred)
Work Location: Remote
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