Job description

Technical Support Specialist

Detroit Michigan

This position is responsible for efficient and effective general day-to-day technical support of end users. This includes hardware deployment, software upgrades/installs, imaging computers, and troubleshooting Microsoft applications. It also includes ticket tracking and monitoring through our Fresh Service ITSM tool. Conference room and audio-visual support will be needed at times when requested by departmental teams or executive management. Occasional travel between buildings will be required for equipment delivery to support associates who reside at other locations or provide equipment to other members of the desktop team. Responsibilities may also include providing support to executives and their administrative assistants, and flawless execution of technology solutions for executive meetings.

Principal Duties And Responsibilities

• Provide computer hardware and software support to customers in person, over the phone, and remotely.

• Install, set up, and maintain workstation peripherals hardware, operating systems, and networking components.

• Possess a “continuous improvement” mindset and look for superior ways to provide surprise-and-delight services.

• Support conference rooms and AV systems.

• Support Town Hall meetings.

• Coordinate IT purchase requests in accordance with established policies.

Work Experience:

• Must have a positive attitude and a customer-oriented, can-do mindset.

• Must do whatever it takes to solve a problem or provide service.

• Must demonstrate above-average attention to detail and follow-up skills.

• A minimum of an associate’s degree in Information Technology or Computer Science.

• Three to five years of experience related to the above-listed duties and responsibilities.

Regards,

David Jones | Technical Recruiter

(908) 360 - 8020

Job Type: Contract

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Detroit, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Troubleshooting: 1 year (Required)
• Desktop: 1 year (Required)

Work Location: One location

Speak with the employer
+91 (908) 360 - 8020

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