ESSENTIAL FUNCTIONS:
Builds relationships within the houseless community, homeless providers, and neighborhoods Engages and connects houseless individuals to services and resources Coordinates, monitors, and evaluates needs of those experiencing houselessness utilizing client-centered communication and response

UNDER GENERAL DIRECTION
Builds relationships with houseless individuals in encampments and the areas where transient individuals frequent Connects houseless individuals with resources and services (by building trust and rapport) to address their individual needs Engages and mitigates crises through de-escalation, harm reduction, and conflict resolution Anticipates and is responsive to Homeless Services Division team requests and the needs of the team Articulates positive reinforcement, proactiveness, and transformation Makes necessary connections to services, support, and opportunities (i.e., emergency shelters, SUD services, mental health services, Common Assessment, Single Point of Entry, etc.) that leads to stabilization and/or housing security Conducts neighborhood friendly approach with grass roots organizations, homeless providers, and business stakeholders Educates citizens on the Homeless Encampment ordinance and the Homeless Encampment Protocol Builds and/or strengthens relationships within the community to be able to assist with identifying the gaps and barriers Establishes and maintains liaisons with other service providers Documents and records daily client interactions, including triage of individual needs, contacts, referrals, and site conditions Works cooperatively with members of government-related agencies and the general public Coordinates property maintenance and monitors for compliance or assessment for encampments Performs related work

MINIMUM REQUIREMENTS
High School Diploma or equivalent

WORK EXPERIENCE
One year of experience working within outreach or homeless services

EQUIVALENCY
An equivalent combination of education and experience may be substituted, but must have two years of relevant work experience in community outreach or in homeless services

OTHER MINIMUM REQUIREMENTS
Must possess and maintain a valid driver's license Must be willing to commit to a minimum of a two-year assignment Must be eligible to complete Trauma-Informed Care, Harm Reduction, and Equity training within 90 days Must be willing to work first or second shift, weekends, extended hours, overtime and/or vary duty hours as deemed necessary

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Travels through Metro Louisville to engage houseless individuals residing on the street and in spaces not meant for human habitation Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work

Possess an empathic demeanor and desire to help the homeless population
Self-motivate while working independently as well as in a team environment
Effective interpersonal skills and attention to detail
Basic computer skills
Proficient with HMIS, ArcGIS, and Microsoft Suite applications

DESIREABLES
Peer Support Certification

• Medical
• Dental
• Vision
• Group Term Life
• Supplemental Life
• Accidental Death & Dismemberment
• Sick Leave
• Vacation
• Holiday Pay
• Bereavement Leave
• Kentucky Public Pensions Authority
• 457 Deferred Comp
• Voluntary Lifestyle Benefits
• Tuition Assistance
• Qualified Adult Benefits
• Childcare Assistance
• Free TARC Use
• Paid Parental Leave

• Vacation (pro rata)
• Sick Leave (pro rata)
• Holiday Pay (pro rata)

• Ineligible For Benefits

• Ineligible For Benefits

• Ineligible For Benefits