Job description
Ballpark Village is the center for St. Louis regional entertainment, hosting more than an estimated 4.5 million visitors annually with 150-plus events per year. We are located in the heart of the central business district and adjacent to Busch Stadium, surrounded by parking and have unprecedented highway access for the region. Our facility contains more than 100,000 sq. ft. of retail and entertainment including flagship anchors like Cardinals Hall of Fame Museum, Cardinals Nation Restaurant, and Anheuser-Busch Brew House.
Host Responsibilities include, but are not limited to:
- Answers the phones and taking messages/reservations.
- Maintaining an accurate wait when necessary.
- Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
- Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
- Communicate effectively with all guests.
- Communicate problems to management immediately.
- Coordinate seating arrangements to provide fast and courteous service to guests.
- Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
- Anticipate needs of scheduled special parties.
Host Qualifications
- At least one year of experience with customer service and/or hosting.
- Must speak fluent English, other languages preferred.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
- Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
- Must be able to read, review and understand seating charts.
- Basic mathematical skills are used frequently.
- May be required to work nights, weekends, and/or holidays.
The Host position requires the ability to perform the following:
- Strong ability to provide attention to detail.
- Carrying or lifting items weighing up to 50 pounds.
- Handling objects (including food and utensils), products, speaking over and operating phones.
- Standing, bending, stooping, and kneeling.
- Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Physical setting:
- Casual dining restaurant
- Fast casual restaurant
Shift:
- Day shift
- Night shift
Weekly day range:
- Weekend availability
Work Location: One location
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