Job description
Position Title: Guest Room Attendant / Housekeeper
Accountable To: Housekeeping Supervisor/Inspector / General Manager
FLSA: Nonexempt
Essential Functions of Position
Clean and reset guest bedroom and bathroom areas according to established standards including:
- Bed-Making
- Vacuuming Carpets and Mopping Floors
- Dusting and Wiping Walls and Ceilings
- Cleaning Mirrors, Windows, Toilet, Vents, Vanity, Bathtub and Shower Curtains
- Cleaning Guest Room Furniture, Refrigerator, Microwave, Coffee Maker and Phones § Restocking Supplies and Towels
Clean Hallways and Common areas as assigned
Use chemicals, cleaners and cleaning equipment properly
Assist in “carpet-care” program by spotting carpet as room is cleaned
Notify Supervisor of bedspreads that need to be cleaned
Stock and maintain housekeeping cart and linen storage room
Obtain and complete “room assignment sheet” properly
Document maintenance issues
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests
Promptly respond to and resolve guest complaints
Smile, have eye contact and greet guests immediately upon each encounter
Follow correct procedures for entering a guest room
Keep voices and other noise low on guest floors, especially in the morning
Supportive Functions
Teamwork Skills
Assist other housekeeping associates in maintaining clean and organized work and public areas.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Safety and Security Skills
Be knowledgeable of policies regarding emergency procedures.
Minimizes safety hazards by following all safety, security rules and procedures
Be knowledgeable about bloodborne pathogen procedures
Properly document and store “lost and found” items
Use all chemicals and cleaners properly
Properly handle and account for keys
Ensure protection of guests’ room numbers and policies regarding guest room access procedures
Responsible for following policy and procedures regarding guest rooms, access, accountability for keys and key procedures, lost and found procedures.
Education and Experience
High school diploma or equivalent education preferred.
No prior experience required. Hospitality experience desired.
Specific Job Knowledge, Skills and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Working knowledge of applicable sanitation standards.
Physical Requirements
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to exert well-paced ability in limited space.
Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
Must be able to lift up to 50bs on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Other Job Requirements
All associates must maintain a neat, clean and well-groomed appearance per Company Standards
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.
I acknowledge below that I have received a copy of my job description and I am able to perform the essential functions of the position:
______________________________ ________________
Signature (Associate) Date
______________________________ ________________
Signature (Supervisor) Date
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