Job description

Housekeeping Supervisor

U Have Arrived:

Humanist Hospitality is an award-winning operator of leading hotel and restaurant brands. Part of the Vision Hospitality Group, what sets Humanist apart from the competition is our focus on human interaction. Managed by “Placemakers” and “Tastemakers”, Humanist Hospitality is comprised of inspired hospitality professionals we consider “Partners” in our success. Our partners thrive on providing service excellence to guests.

PEOPLE FIRST APPROACH

Humanist is a talent-driven company that values expertise and individuality. Our Partners focus on connecting with our guests and understanding the unique characteristics of the communities where we work.

TRAILBLAZING MINDSET

We think two steps ahead, cultivating meaningful human interactions. We’re not interested in following trends, we explore what resonates and raise the bar for great new hospitality experiences.

COMRADERIE + COLLABORATION

Humanist runs on inclusivity and authenticity. We bring passion to every project, and seek input from our partners, guests, communities, and insightful humans of all kinds.

VISION

To be the preferred hospitality management company for partners, guests, and communities.

MISSION

Passionate people inspired to deliver excellence, value, and results.

VALUES

Dedication

Innovation

Respect

Excellence

Community

Teamwork

Spirit

Join Us:

We don’t just offer jobs, we offer careers. We consider our people to be our “Partners” in our success. While they may wear the uniform of one of our International brand partners like Hilton, Hyatt, IHG, or Marriott, they are all Partners of Humanist Hospitality and embody our values. They are hospitality professionals. They are curators of guest experience. They are Tastemakers and Placemakers, but above all they are Humans.

What U Can Expect To Do:

• Be a role model to all partners on our team by displaying our Humanist Values in all aspects of operations through internal and external service

• Have a critical eye toward all products, services, and operational culture is in line with company standards

• Provide personalized service to every individual you encounter

• Learn as much as you can by completing all required training

• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

• Provide personalized, friendly service to every guest and associate

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.

• Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office.

• Provides coaching, encouragement, and recognition to pack members when necessary.

• Understands and participates in scheduling of staff, labor management and forecasting.

• Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance.

• Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement.

• Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas.

• Participates in recruitment process and selection of talent for the housekeeping department.

• Assists with regular state of the team meetings and helps plan engagement activities for pack members.

• Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.

• Schedules deep clean and carpet care based on bi-yearly schedule and guest comments.

• Display exceptional leadership by providing a positive work environment, counselling partners as appropriate and demonstrating a dedicated and professional approach to management

• Obtain feedback, and effectively resolve customer problems and complaints

• Provide assistance when needed to your fellow team, guests, and other departments

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

• Perform any other duties as requested by leadership to aid in better operation of the property and service to the guests

What U Can Expect in Return:

• The highest caliber leadership in the industry who all have a focus on giving you the best workplace possible

• A team of individual partners that celebrate who you are and welcome you as part of our family

• We look to promote from within and offering training and development opportunities through our Future is U Program

• Access to our U Matter programs, which includes rewards, recognition, and incentives through our Thank U platform

• The Humanist Perks Plus Program provides discounts through our vast network of vendor partners

• The Humanist Support program provides the opportunity for our partners in need to reach out for assistance

Is This Career for U?

• Do you possess extensive, previous experience as a Housekeeping Supervisor at a quality hospitality location?

• Are you able to put our partners first, and lead your team to success while developing them along the way?

• Do you have great conversational skills and teamwork-oriented?

• Do you have the ability to provide an excellent level of customer service, even in stressful situations?

• Are you a charismatic leader who adjusts leadership style to motivate employees and overcomes challenges?

• Do you inspire and motivates team members to work together and achieve success beyond expectations?

• Do you have a positive outlook and outgoing personality?

• Are you able to report to work for scheduled shifts?

• Are you able to work a flexible schedule? We are a 24/7 business which may require work availability of nights, weekends, and holidays.

• Are you able to communicate effectively in writing, verbally, and in person?

• Are you able to communicate in the English language?

• Can you maintain a clean and attractive work area, uniform, and person?

• Do you have or can you learn knowledge of fire alarm system and evacuation procedures?

• Are you able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds?

• Are you able to work for 8 hours and work in a restrictive space/environment?

• Do you have eyesight enabling vision both near and far?

• Are you comfortable using a step stool or ladder?

• Are you able to use/lift arms and/or stand for up to 8 hours?

• Are you able to work in extreme conditions such as heat, cold and stress?

• Do you have finger dexterity for operating equipment?

Is This Culture For U?

• Can you live and exemplify our Humanist Values?

• Diversity is important to us. Are you able to work with people from diverse cultures and backgrounds?

• Are you organized, honest, and can you work well with others?

• Can you be responsible for safety and security of guests, fellow employees and hotel assets?

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Management Position? Yes

Entry-Level Position? No

Work Permit Needed? Applicants who do not already have legal permission to work in the United States will not be considered.

Job Available: Immediately

Job Type: Full-time

Pay: From $13.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All employees are required to wear mask.

Ability to commute/relocate:

• Duluth, GA 30097: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: One location

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