Barclays Overview

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

About Americas IHC COO

The Americas IHC COO Support group manages the overall Americas IHC COO Forum deliverables, calendar and messaging and maintains relationships with multiple senior business/functional key stakeholders, across Barclays Business Units and Functions, US COO ExCo and IHC & BBDe BoD Secretariat as appropriate.

Overall Purpose of the Role

As the Americas COO IHC Support Lead, you are accountable for the Forum management and related responsibilities for the COO deliverables into key oversight forums including, but no limited to, IHC and BBDE Board of Director meetings, US Executive Committee (ExCo), US COO Exco, Quarterly Business Reviews, Control and Risk Forums. The Americas IHC COO Support leads/manages the overall Americas IHC COO Forum deliverables, calendar and messaging and maintains relationships with multiple senior business/functional key stakeholders, across Barclays Business Units and Functions, US COO ExCo and IHC & BBDe BoD Secretariat as appropriate.

Key Accountabilities

• Lead, manage and develop the skills, resources and colleagues in the most effective and efficient manner in order to develop and sustain the overall Americas COO Regulatory Programme Support function.
• Oversight of key Americas IHC COO Support functions and manage the framework for the timely, accurate and relevant information and risks as required.
• Engage with Barclays senior stakeholders and COO partners as appropriate to communicate the status of key Americas IHC COO programs, risks and achievements.
• Develop and maintain sustainable governance and processes to provide oversight and transparency of the key Americas IHC COO program.
• Coordinate with COO program leads delivering outcomes to the regulatory programmes impacting Americas IHC COO to monitor quality and timeliness of project completion and escalate delivery risks to senior stakeholders
• Responsibility for identifying and implementing continuous improvement and best practices in the change delivery life cycle impacting the IHC

Essential Skills/Basic Qualifications

• Minimum Bachelor’s degree required
• Will have operated at a management level for more than 3 years
• 5-10 years’ project/portfolio management, operations or strategy experience
• At least 10 years’ financial services experience preferably within Markets, Consumer Finance or key COO functions

Desirable Skills/Preferred Qualifications

• Extensive experience working across technology, operations, control and regulatory programs with ability to connect the dots across disparate teams and synthesize a coherent message for senior stakeholders.
• Strong understanding of both the organizational structure and regulatory frameworks and the products and services offered by Barclays; preferably in-scope for the IHC and CUSO.
• 5+ years’ experience interfacing with senior stakeholders across global financial institutions preferred
• Ability to work with at Senior Manger levels, with strong stakeholder management skills and influencing skills, operating effectively in a matrix managed organisation, including experience presenting to senior internal and external audiences.
• Ability to cope under pressure, take appropriate action and show good judgement in high-pressure situations.
• Outstanding leadership skills with a proven track record of success in leading a high performance team.
• Ability to analyse a complex problem and identify potential solutions by exploring and analysing diverse alternatives, including, where applicable, risks and potential business impact.
• Consistently demonstrates integrity, fairness and professional conduct.
• Inspirational thought leader capable of leading high levels of performance across a global virtual team
• Excellent communication and influencing skills with ability to align the organization on complex decisions
• Serve as a cultural change agent to unify the organization towards common objectives and outcomes and drive adoption of outcomes
• Drive continuous improvement, being an advocate for managing change initiatives efficiently and effectively and in line with our Policies and Standards

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service Excellence

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.