We like to lead from the front. So, we’re looking for an Instant Service Center Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations

• Prioritising workload and ensuring your team deliver authentic, memorable experiences

• Developing your team’s skills to drive results that positively impact on hotel performance

• Having authentic conversations with guests to resolve issues, queries or concerns

• Being first point of contact for any critical emergency situations

What We need from you:

• Minimum Diploma or equivalent, some college preferred

• 2 years’ front desk/guest service leader experience

• Must be fluent in spoken and written local language

• Other languages may be preferred

• Basic mathematics skills

• Excellent communication, problem solving, reasoning and motivational skills

• Long periods of standing in the front desk areas and occasional lifting of heavy items

• Working knowledge of hotel property management systems like Opera beneficial

• Willingness to work evenings and weekends

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What we offer:

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. WE OFFER FREE PARKING & FREE MEALS WITH EACH SHIFT WORKED.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Not Applicable for Colorado Applicants

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.