Invoice Specialist – Customer Operations / Customer Compliance

Reports To: Sr. Director of Operations

Location: Remote or Chicago, IL

Status: Non-Exempt; Hourly

For more than 20+ years, Redwood Logistics has been helping move businesses forward by connecting our clients to winning strategies. Redwood is a next-generation leader in third-party logistics. We focus brilliant minds, technology services, and performance excellence to modernize your supply chain. Your business was never designed to be ordinary. Your logistics partner shouldn’t be either.

Redwood Multimodal, a subsidiary of Redwood Logistics, is a full-service, non-asset brokerage company that takes pride in providing unparalleled transportation services to our customers while maintaining mutually beneficial relationships with our carriers. Our combination of mode expertise, operational excellence and focus on safety and compliance will get our customers’ goods to their destinations.

See for yourself why The Chicago Tribune has named Redwood Logistics a Top Workplace for several years running!

Position Description:

As an Invoice Specialist, you will be responsible for uploading paperwork into our systems, validating paperwork for accuracy and communicating paperwork discrepancies with internal team members as well as our carrier partners. You will also help streamline Redwood Multimodal’s invoicing process by utilizing reports and overseeing issue resolution. The ideal candidate will be detail-oriented, proactive, and possess good problem-solving skills.

Responsibilities:

• Review and validate accuracy of paperwork
• Upload and enter paperwork into our systems
• Communicate with carriers about missing and incorrect paperwork
• Reduce Multimodal’s non-invoiced totals by categorically assigning responsibility, reviewing and following-up on outstanding problems, and resolving invoice holds.
• Participate in customer-specific functions both, internal and external, that support the invoicing process
• Perform other clerical/office work as needed, including but not limited to answering phone calls, operating general office equipment (computer, scanner, fax)

Qualifications:

• Ability to manage time effectively, prioritize tasks, and collaborate within a team environment
• Ability to adapt quickly to changing needs/timelines while maintaining a strong attention to detail
• Strong communication skills with both internal & external points of contact

Tools:

• Basic understanding of Excel

Rewards:

• Culture of unlimited growth with new positions and departments created regularly to support our growing customer base
• Paid maternity and paternity leave policies
• Medical, dental, vision and 401k plans (with match)
• Flexible-spending, mass transit and dependent care plans
• Health savings account, with company contribution
• Short-term, long-term and life insurance policies subsidized by company
• Cell phone discounts; reduced fees for health and fitness clubs
• Additional benefits including pet insurance, accident care and more
• Competitive referral bonus program
• Competitive PTO plans, with extra floating holiday and time off to volunteer
• Fundraising and volunteer opportunities to give back to our local and national communities

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.