Invoicing Coordinator/CVT (FT)
Full Time
Tualatin, OR
Posted
Job description
Job Details:
- Job Description: Invoicing coordinator (CVT experience highly preferred)
- Reports To: Hospital Manager
- Supervisory Responsibilities: None
Job Summary:
Under the general supervision of the hospital manager, the client care representative will assist EVCOT Staff (Hospital Aides, CVTs, VAs, DVMs) by coordinating communication, primarily financial, to pet owners by proactively managing and coordinating the owner's account. Invoicing coordinators are responsible for accurately capturing charges to the client’s account, taking deposits, and notifying the DVM when an account needs further deposits. The invoicing coordinator is also a backup to the client care coordinators and should answer phones, and assist in reception duties as needed.
Essential Duties and Responsibilities:
- Primary job duty is to review charts and enter the appropriate charges as per our invoicing manual.
- Secondary duties are to back up client care coordinators.
- Proficient in practice management software (VIA): able to invoice; fax, scan, and e-mail records; burn radiographs to CD; e-mail radiographs; print ultrasound reports.
- Answers all liaison calls in an efficient manner; employs professional phone etiquette and takes accurate and complete messages for hospital staff; Advises callers and clients on the cost of the examination, financial policies, and driving directions.
- Follows EVCOT phone etiquette guidelines.
- Fields questions and inquires about services and triage.
- Know common drugs and protocols and be able to explain them to clients.
- Establishes initial client records and ensures that clients fill out initial paperwork completely; answers any preliminary client questions regarding care or finances.
- Accurately and efficiently enters client information into VIA.
- Handle calls from pet owners. Resolve the reason for the call or route to the appropriate staff person.
- Performs financial transactions including initial payments and additional payments as requested by the veterinary team. Provides seamless financial checkout when a patient is discharged.
- Is familiar with the acceptable types of payment and is able to offer clients guidance when seeking financial options for care; has a working knowledge of CareCredit and the terms that EVCOT offers.
- May serve on committees and participate in the development of systems to improve care coordination.
- Represents EVCOT in a professional, ethical and reputable manner at all times.
- Demonstrates clinical triage expertise, the ability to obtain the vitals and weight of patients, and outstanding customer service.
- Maintain positive, cooperative relationships with other employees.
- Perform other duties as requested by a veterinarian on duty.
Special Working Conditions:
- Ability to be confident around pets commonly treated at EVCOT.
- Client needs and work volume may often require more than 40 hours per week to complete the essential duties of this job. This position requires special hours including working weekends, evenings, overnights and holidays.
- The noise level in the work environment is moderately high.
- Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
- Requires sufficient ambulatory skills in order to perform duties while in hospital.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
- Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate medical equipment.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.
Required Skills, Knowledge, and Abilities:
- Excellent interpersonal and customer service skills.
- Excellent verbal, listening, and written communication skills.
- Knowledge of and ability to use computers with demonstrated keyboarding skills.
- Knowledge of Medical Terminology preferred.
- Experience with answering phones and greeting clients and customers in person.
- Knowledge of and ability to use computers for patient billing.
- Ability to handle multiple priorities simultaneously.
- Demonstrate strong organizational and time management skills.
- Ability to think independently and demonstrate good problem-solving skills.
- Ability to work in a team environment and collaborate with a variety of staff.
- Basic level of skill with Microsoft Word, and Excel and ability to use other computer programs and applications.
- Cash handling and accurate credit handling.
Experience, Education, and/or Training:
- High school diploma or general education degree (GED).
- Previous on-the-job training and animal care experience are needed. Reception, Assistant, or CVT experience is required in a veterinary hospital for this job.
Benefits:
- We offer a generous compensation package including competitive wages, health/dental insurance (100%), and 401K, paid vacation, paid sick time, holiday pay, life insurance (100%), uniform allowance, and CE allowance.
- Pay depends on experience.
Continuing Education Requirements:
- None currently required.
- Thursday, Friday, Saturday, Sunday 7a-5p Fulltime position.
- Pay is $21-27/hr based on experience.
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