What We Do

At Nexa Holdings, we’re the frontline brand ambassadors, empowering the success of our clients’ businesses. Our solutions include phone answering, live chat, text, message taking, lead generating, lead qualification, web lead response, and email services. Our values are part of everything we do:

• Integrity - Always doing the right thing, even when nobody is watching.
• Diversity - Celebrating our commitment to diversity and inclusion.
• Obsession - with the growth and success of our employees and our clients.
• Accountability - If it’s meant to be it’s up to me.
• Teamwork - Together, we win!

What You'll Do

The IT Associate is responsible for first contact with users needing technical support, providing customer service, creating support requests, resolving problems through research and troubleshooting. Performs routine duties associated with ticket creation and incident tracking. A successful candidate will have strong written and verbal skills, work well with a team and be willing to step in and assist with various tasks around the facility. This role will report directly to the Manager of IT.

Essential Duties:

• Provide end user support for technical issues via phone, email, or chat.
• Responsible for successful deployment and upgrades of workstations. This includes security patches, client software, software upgrades, and new software deployments.
• Create, install, and maintain back up images of all PC’s and laptops
• Troubleshoot issues through reproducing the problem, doing root cause analysis, and determining resolution.
• Perform various tasks to ensure facility operations
• Create and update documentation for IT supported services and applications.

What You Need

• Minimum of six months’ experience in a help desk or desktop support role.
• Associates degree in computer science or related field.
• Active Directory experience is a must.
• Hands on experience with Microsoft Office 365.
• Capable of researching a solution if no documentation on issue is available.
• DNS and DHCP knowledge are a plus.
• Telephony experience is a plus

Why Choose Us

• Excellent medical, dental and vision insurance
• 401k with 4% company match
• Paid time off
• Structured advancement opportunities
• A caring and supportive work environment that emphasizes work-life balance, sets clear and reasonable goals and expectations, and prioritizes employee feedback and recognition

FInd out more www.nexa.com.

Nexa is a leading provider of 24/7/365 tech-enabled services to over 5,000 companies across the US through its three brands: Nexa Receptionists, Alert Communications, and MainLine Telecommunications (collectively “Nexa”). Our solutions include phone answering, live chat, text, message taking, lead generating, lead qualification, web lead response, and email services to clients in legal, healthcare, home & commercial services, real estate, property management, retail as well as other professional industries. We leverage proprietary technology to integrate into customers’ software applications to help our clients expand marketing reach, increase sales, enhance customer service, and reduce costs.

Nexa is an Equal Employment Opportunity Employer – All applicants are welcome!