Responsible for maintaining the company's information technology resources and intellectual data.

1. Duties and Requirements of the Job (listed in order of importance):

Monitor information technology and computer systems (Main Activities)

• Meet with managers to discuss system requirements, specifications, costs and timelines for new projects
• Assist with the implementation and operation of computer and telecommunications software, networks and information systems
• Provide adhoc reporting to all levels of management

2.Ensure technology is accessible and equipped with current hardware and software (Main Activities)

• Troubleshoot hardware, software, and network operating system
• Be familiar with all hardware and software
• Be familiar with network operating system
• Provide orientation to new users of existing technology
• Train staff about potential uses of new and existing technology
• Provide recommendations about accessing information and support
• Maintain accurate inventory of technology hardware, software, and resources

3. Monitor and maintain technology to ensure maximum access (Main Activities)

• Troubleshoot technology issues
• Maintain a log and/or list of required repairs and maintenance
• Make recommendations about the purchase of technology resources
• Research current and potential resources and services
• Provide network access to resources (including some remote access)
• Setup and install work stations, phones, and other mobile devices
• Setup & maintain user accounts and passwords as required
• Monitor security of all technology
• Advise staff of security breaches and/or change in password or security status
• Identify and prepare hardware for disposal when appropriate

4. Perform other related duties as required

Skills Required to Perform the Duties of the Job:

• Analytical and problem-solving skills
• Organizational, time and stress management skills
• Effective written, verbal, presentation and listening communications skills
• Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, electronic messaging, etc.

Intellectual Requirements Needed to Perform the Duties of the Job:

• Computer hardware and software systems administration
• Computer networks, network administration and network installation
• E-mail and internet programs

Physical Requirements Needed to Perform the Duties of the Job:

• Must be able to spend long hours sitting and using office equipment and computers, which can cause muscle strain.
• Must be able to do some lifting of computer equipment, supplies, and materials from time to time up to 100lbs. These may include the use of a ladder.

Licensing or Other Special Certifications Required:

• None