GENERAL DESCRIPTION OF POSITION

Customer service oriented person provides Tier 1 IT Help Desk responsibilities, including but not limited to: end user support and training; software, hardware, telecommunications and networking troubleshooting; maintaining and supporting Windows Virtual Desktop and Active Directory environment; install, upgrade, repair and replace desktop and laptop computers and other mobile devices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to requests for technical assistance in person via phone and via electronic ticketing system to provide first level IT and Electronic Health Records support. Identify and escalate situations requiring urgent attention to the appropriate resource. Follow up with customers to ensure issue has been resolved. Inform management of recurring problems.
• Learn clinical EHRS workflows to be able to provide day-to-day support and troubleshooting assistance to providers and staff in the use and function of Centricity EHRS and related applications in the electronic medical records system.
• Diagnose and resolve technical hardware, software, mobile, local and wide area network issues using a variety of tools and resources. Work with vendors and other support services when necessary.
• Assist with user on-boarding and off-boarding process including Microsoft Active Directory and Exchange account setup. Create and maintain EHR user accounts. Assist the System Administrator with corporate folder structure and security.
• Travel to satellite clinic locations to provide support and training when necessary (up to two nights per week, every other week). Provide evening and weekend support on a rotating basis. In order to minimize impact to users, some hardware and software installations and upgrades may need to be conducted outside of normal business hours, and occasionally on weekends.
• Support and troubleshoot a variety of telemedicine and video conferencing technologies.
• Inventory Control.
• Performs other duties as assigned.

QUALIFICATIONS

• Certifications in the various CompTIA/Microsoft/CISCO offerings are very helpful.
• Windows 7& 10, Microsoft Office Suite.
• MS Active Directory maintenance, MS Exchange 2010.
• PC hardware, printers, scanners, computer peripherals, Mobile devices (iOS, Android).
• Client PC connectivity- Ethernet, TCP/IP, VPN.
• File server knowledge.
• Ability to communicate technical information, both verbal and written, to a wide range of end-users.

PAY AMOUNT

$20.58-$23.70/ per hour depending on qualifications.

Benefits:

• Health Insurance starts on day one, as little as $5 per pay check
• Dental, Vision, 401K
• 22 Combined days of PTO/PST, 6 paid Federal Holidays in first year

North Country HealthCare follows CDC guidelines and federal mandates and requires vaccination against COVID-19 of all its employees. Medical and religious exemptions to this policy are requested and reviewed on an individual basis.