Job description
NaphCare has an excellent opportunity for an IT Help Desk Support Specialist to join our Corporate Headquarters in Birmingham, AL. The IT Helpdesk Support Analyst is the first line of support to resolve issues related to NaphCare’s IT and Electronic Health Record Systems. The NaphCare IT Help Desk supports over 3,000 users across the US and is backed by in-house application developers, infrastructure engineers, and software implementation specialists. This position’s primary responsibility is to efficiently address issues reported by end-users, triage and escalate issues to upper-tier support, and provide consistent, professional internal and external communication.
Position Requirements/Responsibilities:
Education and Experience – Recommended:
Education and Experience - Required:
With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose a company that is different.
Equal Opportunity Employer: disability/veteran
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