Job description
Regal Professional Services is currently hiring an IT Logistics Specialist in the Fort Worth area.
If you would like
to apply or have any questions, please call (469) 444-5493 and ask for Nancy.
Hours/Pay Rate: Monday - Friday (8am to 5pm): $17 - $19/hour
Job Summary:
- Responsible for assisting with rollout of PC’s and POS hardware to store locations. Remote instruction and troubleshooting will be provided to store locations and onsite technicians. Assist with other hardware troubleshooting as required.
- Preferred candidates will have experience working in a warehouse or distribution environment, as well as experience and knowledge of reverse logistics process.
Responsibilities:
- Assist with hardware rollout to store locations, including interacting with store personnel and onsite technicians
- Perform remote troubleshooting of store POS equipment including PC’s, monitors, Lexmark printers, barcode printers, HP printers, receipt printers, and barcode scanners
- Use a computerized system, perform remote configurations, and equipment setup
- Interact with Shop Support Personnel and Shop Personnel as needed to provide assistance with troubleshooting hardware problems
- Research and resolve hardware problems while logging customer calls with updates, status, and completion information in ticketing system
- Configure and Troubleshoot Networking equipment for stores
- Assistance with hardware configuration and shipping as needed
- Other duties as assigned
Physical/Environmental Demands:
- Standing, sitting, and walking for prolonged periods of time
- Typically work is in a warehouse environment where the noise level is loud
- Occasionally work is in an office environment where the noise level is low to moderate
- Occasionally assist in loading and unloading shipments
- Occasionally exposed to extreme cold or hot weather
- Lift loads of up to 40 pounds, carry them for short distances, and carry them up and down ladders/stairs
- Participate in group lifts of 41 pounds or more
Requirements:
- High School diploma or GED with minimum 2 years of related experience (Associates degree or technical school is preferred)
- Remotely diagnose and repair PC hardware problems
- Troubleshoot Windows 7 & 10 issues
- Communicate very technical information in an easy to understand manner
- Effective follow-up and attention to detail
- Excellent customer service and both oral & written skills
- Previous telephone customer service experience
- Microsoft Office suite experience (Word, Excel, Power Point)
- Warehouse Inventory experience
- Operate or willing to learn how to operate a hydraulic pallet stacker
- Point of Sale (POS) hardware experience is preferred
- Dell Warranty Parts Direct certification is preferred
- A+ Certification is preferred
- Knowledge of CCTV systems is preferred
If you have received 2 doses of a Pfizer/Moderna or 1 dose of the Johnson & Johnson COVID vaccination, please bring proof of vaccination with you to any appointment. (Vaccination is not a requirement, however certain jobs may require vaccination status information).
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