Job description

We're seeking a Knowledge Manager/ Technical Writer to support the Mercy Ships' mission, who will collaborate in the design, organization, and maintenance of a Knowledge Base system and the creation, editing, and maintenance of technical documentation. Mercy Ships uses hospital ships to transform lives and serve nations. In regions where resources are scarce, a state-of-the-art hospital ship is the most efficient way to deliver free surgeries. We follow the 2000-year-old model of Jesus, bringing hope and healing by providing life-changing surgeries to children and adults who otherwise would go without. Together we are saving lives.

To be considered for this role, please take a moment to apply here: https://careers.mercyships.org/

What you'll need for this position:

Knowledge Management Duties

• Strong working knowledge of Knowledge Base management systems
• Lead in designing, organizing, structuring, and maintaining a robust library of digital content
• Collaborate with others to determine Knowledge Base structure and content
• Responsible for reporting and measurement of knowledge base content effectiveness through identification and management of Key Performance Indicators
• Ensure adherence to standards, formats, and governance to aid in ease of use and data integrity of Knowledge Base system
• Responsible for designing and maintaining the review/approval process for Knowledge Base content
• Perform reviews of the Knowledge Base to identify areas that need to be updated/expanded
• Design creative solutions and long-term strategies to effectively manage institutional knowledge
• Encourage an organizational culture that promotes and supports knowledge sharing
• Other duties as assigned

Technical Writer Duties:

• Collaborate with Content Owners, subject matter experts (SME), Service Desk personnel, and end users to create, design, edit, and publish documents for a variety of issues/processes
• Maintain content, monitor metrics and quality, review feedback, and implement improvements
• Communicate complex information clearly and concisely for both technical and non-technical users
• Establish, follow, and maintain content style guides, publishing standards and governance
• Perform reviews of documentation and provide recommendations for revisions in scope, format, content, etc...
• Generate innovative ideas for content and workflow solutions
• Provides documentation, publication, and training material solution to requests/needs, as presented by users, SMEs, and management
• Other duties as assigned

What you’ll receive #MercyShipsPERKS:

• The opportunity to use your professional skills to make a global impact.
• The opportunity to live out your faith at work.
• Medical, prescription, dental & vision insurance.
• 403(b) retirement savings plan, with matching contribution.
• Paid holidays & a competitive rate of Paid Time Off accrual
• Staff devotionals, prayer time, and Chaplaincy support.
• On campus dining with gourmet meals, including a specialty coffee shop and community events
• On campus recreation, including indoor basketball and racquetball courts, weight room, walking and biking trails, a disk golf course, and an outdoor pool

What's needed for this position:

• Able to contribute to community life, requiring stable and healthy interpersonal skills
• Excellent English communication, grammar, and written skills
• Practical skills in Content/Knowledge Management systems
• Highly proficient technical writer capabilities
• Excellent listening and organizational skills
• Expert level technical writing and editing skills with a strong attention to detail
• Exceptional analytical and conceptual thinking skills
• Highly organized, resourceful, creative, and collaborative
• Ability to multi-task and prioritize multiple tasks and deliverables
• Ability to communicate clearly and maintain good working relationships with peers and end user at all technical and non-technical levels
• Strong motivation to generate new work by taking the initiative to identify documentation needs
• Technical IT background with experience documenting technical issues
• Working knowledge of Confluence, SharePoint Content Administration, Microsoft Office Suite, Training & Development, Document Management, Publishing and Technical Writing
• Training is required for this position and may include international travel. Further, duration for travel may be for 3 weeks or longer per trip.
• Supportive of Mercy Ships mission and vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability

Education and Experience

• Experience communicating complex information clearly and concisely
• Experience as a SharePoint Administrator or SharePoint Content/Knowledge Base Manager
• Experience with Knowledge Base/Document management or similar Knowledge Management Systems
• Bachelor's degree in English, Technical Writing/Communications, or Computer Science preferred
• At least 3 years of work experience in Technical Writing, Knowledge Base Management/Organization
• Successful completion of Mercy Ships Entry Training will be required within the first year.

Mercy Ships is a global faith-based charity that uses hospital ships to bring safe and free surgery, plus training, to people in Africa. Add purpose to your career by joining our Mercy Ships community. We can’t wait to meet you! To be considered for this role, please take a moment to apply here: https://careers.mercyships.org/

Job Type: Full-time

Pay: $68,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Technical writing: 1 year (Required)
• Knowledge management: 1 year (Required)

Work Location: Remote

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