Job description
Overview:
The Courier Dispatcher provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits client information via computer and telephone to hospital staff and couriers. Duties include, but are not limited to: handling incoming calls, obtaining client information, organizing courier routes and communicating updates as needed.The Courier Dispatcher will be a supportive link between Nationwide Children's Hospital and our customers. Should project a professional image through telephone communication to both internal and external Nationwide Children?s Hospital customers.
Schedule: (Full-time, Benefit Eligible) 2p - 10p, Mon-Fri **Shift Coverage may be required for day shift**
Location:
Why Nationwide Children's Hospital?:
Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.
Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.
Nationwide Children’s Hospital. A Place to Be Proud.
Responsibilities:
Minimum Physical Requirement:
Lab Courier Services Dispatcher
The Courier Dispatcher provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits client information via computer and telephone to hospital staff and couriers. Duties include, but are not limited to: handling incoming calls, obtaining client information, organizing courier routes and communicating updates as needed.The Courier Dispatcher will be a supportive link between Nationwide Children's Hospital and our customers. Should project a professional image through telephone communication to both internal and external Nationwide Children?s Hospital customers.
Schedule: (Full-time, Benefit Eligible) 2p - 10p, Mon-Fri **Shift Coverage may be required for day shift**
Location:
Near East Office Building
Columbus, OH
Why Nationwide Children's Hospital?:
The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital,
Where Passion Meets Purpose.
Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.
We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes
a
Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.
Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.
Nationwide Children’s Hospital. A Place to Be Proud.
Responsibilities:
- Obtains and accurately documents client information/requests and dispatches couriers appropriately.
- Documents designated communications/evens in written logs and computerized databases.
- Assists in development of computer program, report design, and monthly statistical reports.
- Maintains working knowledge of all client services databases and report formats.
- Assists in training of new staff and documents their progress per department guidelines.
- Provides customer service in an efficient and effective manner to assure customer satisfaction and quality patient care. Including the ability to change manner of communication styles to adapt to various cultural differences.
- Communicate with staff and clients in a respectful and courteous manner. Displays a positive attitude and ability to handle conflict with staff/clients.
- Provides customer service in an efficient and effective manner to assure customer satisfaction and quality patient care. Including the ability to change manner of communication styles to adapt to various cultural differences.
- Addresses client concerns by researching problems and identifying resolutions, using basic troubleshooting skills.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school diploma or equivalent.
- A level of knowledge of medical terminology.
- Familiarity with personal computer and/or mainframe systems required. Skill in using database and spreadsheet software highly preferred.
- Analytical and organizational skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal and problem solving skills.
- Ability to multi-task.
Minimum Physical Requirement:
- Bend/twist
- Squat/kneel
- Climb stairs/ladder
- Standing
- Walking
- Sitting
- Flexing/extending of neck
- Reaching above shoulder
- Hand use: grasping, gripping, turning
- Repetitive hand/arm use
EOE/M/F/Disability/Vet
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