SALARY: $20 an hour

NCSSM and the Academic Programs/Library Department foster an environment of collaboration across departments and divisions and support community-engaged service and research. NCSSM is proud of the diversity of its student body and we seek to attract an equally diverse applicant pool for this position. NCSSM is an equal opportunity and affirmative action employer, and we are strongly committed to increasing faculty and staff diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. If you are an individual with disabilities requiring accommodations in the application and interview process, please contact us at hr@ncssm.edu.

Description of Duties:

The Library Assistant/Textbook Manager guides a diverse community of students, faculty, and staff to access information with critical insight via individual reference assistance, and guides (print and online). The position also collaborates with the Director of Library and staff to provide user-centered services and spaces for learning and research. This position includes evening and weekend hours.

Textbook Manager

Manages textbooks (Budget management, records management, processing, inventory, storage and distribution, student supervision). Effectively maintains textbook database and records management for Residential, E-Books, and other equipment and oversees six different textbook distributions and returns throughout the year. Barcodes new books. Accurately tracks and maintains inventory in a database. Coordinates with the Business Office with textbook fines/refund spreadsheets. Audits all student textbook files. Coordinates surplus book management with buyers. Tracks all departmental textbook orders. Repairs books manually and coordinates with bindery. Collaborates with Department Deans and Registrar on needs versus textbook availability. Maintains organized storage. Trains and supervises student assistants. Prepares materials for shipment. Conducts daily check in and check outs of textbooks. Edits and updates all textbook information i.e., titles, conditions, barcodes, pictures, copyright dates, prices, quantities, etc. Liaises between textbook vendors and departments for book deliveries. Audits all two semester master book lists and collaborates with Department Deans and Registrar with class size needs and textbook availability. Constantly maintains organization of all the storage rooms to accommodate course textbooks needs. Annually updates textbook policies and creates distribution schedules. Trains and manages leadership students to perform bookroom duties throughout the year. Serves as a general information hub and provides appropriate student support and assistance throughout the school year

Customer Service and Reference Support

Provides reference assistance and support to students, faculty, and staff. Answers reference questions using a variety of print and electronic resources. Provides advice and support to students including interpreting usefulness of reference materials for student projects, advises students on selection and focus of topics for research papers, and guides students in development of effective search strategies. Advises students on citation methods, copyright issues, and provides other support as needed to promote learning and research success.

Promotes library services at campus events. Provides input, as necessary, into development of reference guidelines and procedures. Researches, evaluates, and selects library materials to assist in maintenance and upgrading of print and electronic reference and circulating collections.

Technology and Program Support

Records statistics for reference and instruction sessions. Participates in library assessment activities.

Diversity, Equity and Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties and Responsibilities

Attends all required department meetings and training. Communicates any concerns related to building operations to appropriate contacts.

Monitors computer equipment used to access library information. Contacts IT support if service is needed for non-functional equipment. Regular, predictable, and punctual attendance is required. Other duties as required.

Knowledge, Skills, and Abilities:

Knowledge of: multiple electronic databases used by students, faculty, and staff at an expert level; library science; research methods, sources, and databases; chat systems; library practices and procedures; Dewey Decimal System; online catalog systems; online searching techniques; Microsoft office and other computer applications.

Skill in: verbal and written communications; listening; teaching and transmitting ideas to persons of diverse backgrounds and learning levels; conducting research and related problem solving; researching general and technical information; virtual instruction; scan and analyze large quantities of information for relevance to research question; operation and maintenance of library computer system; use of the Internet, routine typing; spelling; maintaining registration and other operational records.

Ability to: evaluate information sources for content, authority, and relevancy; analyze complex reference requests; demonstrate broad knowledge base; categorize materials in subject, numerical and alphabetical order; exhibit analytical thinking; develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgment; perform complex tasks and prioritize multiple projects; effectively communicate information in oral and written forms; excellent listening skills and participant in collaborative work; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette; originate correspondence; work independently with little supervision and in teams, as designated.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Positive Approach, Quality Orientation, Leveraging Feedback, Communication and Planning and Organizing

Physical Requirements

Job functions described in this position description. While performing duties for this job, the employee regularly exhibits digital dexterity when entering data into a computer, frequently sits for extended periods of time, and occasionally stands and walks.

Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally or manually with others in person and by telephone. Vision demands include close, detailed vision when focusing on a computer screen. Employee occasionally lifts or exerts force up to 10 pounds.

Minimum Education and Experience:

High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.