Charlotte Mecklenburg Library

Myer Park Branch Library (2 vacancies)

Salary Range: $41,942.00 - $61,290.84

Apply By: 9/21/2022

Position Summary
Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Located in the historic Myers Park neighborhood of Mecklenburg County, Myers Park Branch Library serves local families and a dedicated library user base. The Library Associate position at Myers Park Branch will join an experienced team. This position delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library. This position is a leader in our circulation department, will represent our branch at Access Services meetings and will serve as a manager on duty on an as needed basis

Essential Functions
Perform circulation activities
Provide service desk coverage
Create and deliver programs to age-appropriate audiences
Prepare program reports
Provide research assistance to customers
Utilize integrated library systems software
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library’s collection of materials
Assist with volunteer management
Promote and markets library’s programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs

Minimum Qualifications
Experience: Minimum of two years of library, retail, computer, or customer service experience
Education: High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications N/A

Preferred Qualifications
Associates degree
Knowledge of integrated library systems software (IE: Horizon)
Bilingual
At least three years of library, customer service and/or administrative experience

Knowledge, Skills and Abilities
Knowledge of
Alpha-numeric sorting systems
Various library systems
Telephone etiquette

Skills
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail

Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills
Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise

Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.