Job description

Job Offers on the Spot! We are now hiring for our new Upscale Restaurant, Bars, and Nightlife in Lower East Side New York. We are looking for all Front of House and Heart of House positions!

Maitre D' (Tao Group Hospitality- New Venue Openings - Lower East Side)

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Duties and Responsibilities: including but not limited to:

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipates and accommodates all needs of the guest.
• Maintains the general cleanliness and orderliness of the entrance area and entire venue.
• Complies with Department of Health and company sanitation standards.
• Actively takes and processes reservations.
• Assists with incoming calls and answering guest questions.
• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.
• Provides dining room team with initial table set-up.
• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:

• Ensures all appropriate menus are printed and ready for service.
• Ensures that all menu books are organized with current menus.
• Performs opening side-work as prescribed.
• Performs closing side-work as prescribed.
• Attends and participates in daily pre-service meetings.

• Participates in any training sessions or departmental meetings.

• Learn by listening, observing other team members and sharing knowledge while leading by example.

• Portrays a positive and professional attitude.

• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.

• Works as part of a team and provides help and support to all fellow team members.

• Reports all breakage, damage of equipment or furniture immediately to management

Training Requirements:

• Tao Group Hospitality in-venue Maitre d’ training.

Minimum Education and Qualifications:

• Previous hospitality experience.
• Previous Maitre d’ and/or Tao Group Hospitality Wing experience.
• Experience in a high-volume restaurant/nightclub/lounge.

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:

• Accountability
• Development
• Working relationships
• Judgment
• Quality of work
• Job skills knowledge
• Productivity
• Dependability
• Punctuality
• Adherence to Policy
• Verbal communication
• Attitude
• Appearance
• Teamwork
• Guest satisfaction

SKILLS:

• Create and maintain a sense of urgency
• Must have strong problem-solving skills
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
• Ability to maintain a high level of confidentiality
• Ability to demonstrate a positive attitude always
• Ability to keep an open and objective view
• Ability to listen empathetically and be respectful always
• Ability to maintain composure and stay focused
• Ability to maintain personal integrity
• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
• Consistently maintain a well-groomed appearance, posture, and hygiene
• Make-up, technique and style should stay current and in line with current fashion standards and trends
• Move effectively and efficiently throughout the venue floor and bar areas
• Posture, gestures, movement and walking should reflect the innovative fashion industry esthetics
• Outgoing personality, warm and friendly, demonstrate enthusiasm and professionalism
• Use strong judgment

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must present and maintain a professional image to further the overall theme of the venue
• Must have good positive energy to make it through the day
• Must be able to read the computer monitors
• Must be able to print legibly for guests to read
• Must be observant and quick to respond to various situations
• Must be able to move quickly through work and set the pace at venue
• Must be able to sit and/or stand for extended periods of time
• Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
• Must be able to push and lift up to 50 lbs.
• Ability to use hands to handle, or feel objects, tools or controls
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Ability to talk, hear, taste, smell, and specific vision abilities required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Involves constant public contact
• Fast paced, high volume, high energy
• Work varied shifts to include days, nights, weekends and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Tao Group Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict. Tao Group Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.

SECURITY RESPONSIBILITIES:

• Security Level –Low

If you are hired, we will require proof that you have received the COVID-19 vaccine or that you have a valid religious or medical reason not to be vaccinated.

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates more than 60 entertainment dining and nightlife venues in over 20 markets across five continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Avenue, Cathédrale, Wet Republic, Yauatcha, Ling Ling, Sake no Hana, Casa Calavera, Jewel, Little Sister, and more. Tao Group Hospitality is part of Madison Square Garden Entertainment Corp. (MSG Entertainment) (NYSE: MSGE), a leader in live experiences

US Candidates Only

Tao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

Job Types: Full-time, Part-time

Benefits:

• Employee assistance program
• Employee discount
• Referral program

Physical setting:

• Bar
• Fine dining restaurant
• Upscale casual restaurant

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
If you are hired, we will require proof that you have received the COVID-19 vaccine or that you have a valid religious or medical reason not to be vaccinated.

Work Location: One location

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