Job description
Marketing, Communications and Engagement Manager
**Please note that this position is both in-office and remote. This position is based in San Francisco CA, Boulder CO, or Austin, TX.
Key Purpose
ISS Guckenheimer is seeking communications professionals with a passion for real food and unique storytelling. In this role, you will work closely with the broader Marketing, Communications and Engagement (MCE) team to support the vision and mission of our partner's global food program. The MCE Manager is a champion, guardian, advocate, and ambassador for this food brand. MCE Managers report to the Director of Marketing.
Success Criteria
The MCE Manager will plan, coordinate, organize and execute overall internal communication initiatives, including both proactive and reactive messaging, to advance the primary objectives of the food program. This position will also lead all local and regional engagement activities through communication, internal activation, educational programming, and community events.
Key Areas of Collaboration and Influence
- Strategically align MCE efforts across the region by proactively identifying areas of opportunity with the user-facing/partner team. Identify scalable solutions and develop supporting tools and resources.
- Drive thought leadership to effectively guide local teams, key stakeholders, and project initiatives to achieve overall program goals.
- Develop and execute communication plans that engage the team with the global food brand to drive and advance user engagement.
- Write, edit, and produce compelling content, including videos, communication materials and infographics that can be used across a variety of digital channels.
- Review and edit essential internal communications, presentations, tools, and resources before dissemination to ensure accuracy and tone.
- Create and coordinate communication efforts that support global initiatives and local campaigns.
- Drive the development of new content; experiment with ‘outside-the-box’ delivery channels for communication.
Ideal Candidate Experience
- Bachelor's degree in journalism, marketing, public relations, or a related field preferred
- 7-10 years relevant experience
- Passion for great food and hospitality
- Strong verbal, writing and editing skills
- Ability to thrive in a fast-paced and dynamic environment
- Detail-oriented with strong organizational, strategic and customer service skills
- Team player with sound judgment that welcomes feedback and has an inquisitive nature
- Ability to work autonomously within the framework of established approval channels
- Excellent change management skills, including the ability to anticipate risk and offer recommended solutions
- Demonstrated track record in managing a variety of stakeholders while delivering against multiple projects simultaneously
- Experience in video production, video editing software and video/camera operation
- Proficient in Google Apps, presentation development and word processing
- Passion for storytelling as it relates to good food and food care
- Some travel will be required for this role (Approximately 5-10%)
Key Accountabilities
- Maintain communication platforms for relaying and archiving the client’s story in a strategic way that supports a variety of business units and their users.
- Support the brand, visual identity, and voice on a local level for each individual business unit and their users.
- Mentor, support and manage internal team members by providing guidance and direction for the planning and execution of local campaigns and events.
- Build and maintain core relationships with local stakeholders (client, business units, partners, and local communities) to develop peak user-experiences.
- Establish and track ROI that links employee communications programs to brand engagement and organization performance.
Physical Demands & Work Environments
- Work up to 8 hours a day on your feet, excluding breaks.
- Must be able to lift a minimum of 25lbs.
- Come to work properly dressed according to the dress code.
- Employee must be able to work under pressure and time deadlines during peak periods.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
JOB DETAILS
Date posted:
OCT 31, 2022
Country:
UNITED STATES
Location:
AUSTIN, TX, US, 78701-4673
Job Category:
FOOD SERVICES
Full time/Part time:
FULL TIME
Requisition ID:
25532
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