Job description

***This position is field based and the ideal candidate would be located in or around the Raleigh/Durham/Cary areas and work a territory to include all of Durham County & Wake County markets ***

Primary Purpose:

Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. Study and successfully complete any required training including but not limited to company prepared training programs, outside courses as deemed appropriate and on-the-job training. There is close supervisory review of ongoing progress and results of work.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Create a estimate of damages for 1st and 3rd party material damage
• Inspect damaged property and complete appropriate estimates and documentation
• Work toward claim resolution by maintaining regulatory compliance and fair claims practices within their authority
• Summarize claims in excess of authority and submit to manager for approval
• Maintain relations with both internal and external customers
• Negotiate settlements, make settlement payments and document all activities in the file
• Identify potential subrogation and fraud referral opportunities and refer to the appropriate representatives when potential exists
• Stay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnel
• Performs other duties as directed

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience in any combination of the areas: automobile estimates, collision repair and/or insurance environment
• Must possess valid driver licensing and continuing education to keep license current
• Ability to obtain and maintain adjuster licenses as required
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to operate electronic devices including computers, cameras and cell phones
• Possess effective interpersonal skills
• Possess effective negotiation skills
• Ability to problem solve, resolve conflicts and empathize with customers
• Possess effective skills in time management, organization, the ability to work under pressure, adhere to project deadlines and remain flexible in a changing environment
• Ability to travel up to 10%
• Must possess effective verbal and written communication skills

Desired Skills:

• Possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)
• Successful completion of one or more of the industry related courses or workshops: I-CAR training, structural damage analysis, steering and suspension, RV and heavy equipment and/or ASE
• Experience as a material damage estimator either in the insurance industry or the collision repair industry

Job Type: Full-time

Pay: $45,000.00 - $71,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Application Question(s):

• How many years of auto estimate writing experience using CCC, Mitchell, or Audatex do you have?

License/Certification:

• Driver's License (Required)

Work Location: On the road

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