Job description
PRACTICE OVERVIEWDesert Radiology is committed to serving patients with prompt, quality healthcare. Founded in 1966, Desert Radiology has grown with the Southern Nevada community to become the area’s chief resource for the highest quality diagnostic care. Our staff of radiologists, technical and support teammates promote a reassuring environment that relieves concerns and results in the best possible experience for our patients. Desert Radiology works closely with local area hospitals to deliver leading-edge diagnostic and interventional imaging. We are proud to partner with numerous Nevada hospitals. It is the combination of compassion, expertise and a commitment to providing the latest imaging technology that makes Desert Radiology the premier choice for outpatient imaging procedures.
POSITION SUMMARY
Desert Radiology in Las Vegas, Nevada is seeking a Medical Receptionist that will greet patients, coordinate required paperwork and process patient appointments.
POSITION DUTIES AND RESPONSIBILITIES
1. Greets patients in a polite, prompt and helpful manner. Provides direction, information and other assistance to patients as necessary.
2. Provides appropriate forms to patient for completion and signature. If necessary, provides exam preparation instructions and materials.
3. Inputs and/or verifies information in radiology information system (RIS/PACS) to ensure accuracy and/or receipt of the patient, referring physician, insurance, and exam data.
4. Collects the appropriate fees from the patients as determined by the insurance provided, if any. Makes correct change, when necessary, and generates a receipt for payment.
5. Assists in balance sheet transactions for daily deposit. Immediately reports any discrepancies with deposit to Office Supervisor.
6. Reviews scheduled patient appointments and may contact patients, via telephone, to confirm appointment date, time, and location. Advises the patient of any preparations required for the procedure, when necessary.
7. Schedules patient exams based upon physician and facility availability. Orders labs as necessary.
8. Answers phones in a pleasant manner and handles patient needs timely and appropriately.
9. Maintains adequate level of office supplies and reorders as necessary. Ensures office equipment is operating properly and contacts appropriate party for equipment repair.
10. Assists in maintaining a clean, orderly waiting area.
11. At certain facilities, may perform back-up medical records duties, as necessary.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
This position calls for a highly organized individual as their role will require self-direction, flexibility, and a capacity to give and receive feedback graciously. The Medical Receptionist should possess the following professional qualifications and personal attributes:
1. Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.
2. Knowledge of and experience in using office equipment including telephone, fax, computer and photocopier.
3. Knowledge of and experience in using radiology-related computer systems (RIS/PACS).
4. Knowledge of customer service concepts and techniques.
5. Ability to communicate clearly in person and on the telephone.
6. Ability to use interpersonal skills to effectively interact with physicians, other facility staff, patients and families when providing instructions or responding to questions or exchanging patient-related information.
7. Ability to organize and prioritize tasks effectively.
8. Ability to read, understand and follow oral and written instructions. Ability to file correctly by alphabetic or numeric system.
9. Ability to maintain confidentiality of patient record information.
10. Strong customer service skills and the ability to keyboard proficiently
PHYSICIAL AND MENTAL DEMANDS
Position requires sitting for six to seven hours per day; eye-hand coordination and finger dexterity; ability to view computer screens for long periods and hear within normal range; ability to transfer patient files from one area to another. Position may be stressful at times due to workload and/or dealing with difficult patients.
Radiology Partners is an equal opportunity employer. We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.
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