Job description
The Virginia Museum of Fine Arts (VMFA) has an exciting opportunity for a qualified candidate to fill the role of
Membership Coordinator in the Office of Advancement
This salaried, non-exempt position offers
Commonwealth of Virginia employee benefits such as 12 paid holidays, health benefits and more. VMFA staff also enjoy agency benefits like free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse Restaurant, Best Café, and VMFA Shop.
This position works under the leadership of the Director of Membership and oversees administrative tasks to support the department. The successful candidate will be a self-starter and have strong time management and organizational skills, superb attention to detail, and the ability to manage multiple projects simultaneously. Excellent customer service, writing and communication skills are required. The use of tact, diplomacy, and discretion with museum members, event attendees and staff is essential.
Duties include:
- Administrative tasks in support of the Membership Department, including:
- Answering the membership email inbox and assisting with membership phone calls
- Point of contact for member issues and customer service
- Work with volunteers making stewardship phone calls
- Track inventory of membership collateral
- Oversee and coordinate changes pertaining to general-level membership information on the VMFA website
- Manage overall Membership print and email correspondence
- Manage the Membership Card Program, including both physical and digital membership card distribution
- Liaison between the Membership Department and the Visitor Services Department
- Member event coordination and communications
Minimum Qualifications
- Experience in an administrative position
- Experience working directly with clients, customers or members
Ability to:
- Establish effective working relationships with staff, members, the public, and other stakeholders.
- Communicate effectively, orally and in writing
- Provide excellent customer service
- Work in a fast-paced environment, managing multiple projects simultaneously
- Provide strict time management and superb organizational skills
- Work proficiently using Microsoft Office Suite and Google Applications
- Work occasional evening, early morning and weekend hours
- Work on-site Monday – Friday
Preferred Qualifications
- Museum, Membership, Non-profit or Fundraising experience
- Experience working directly with clients, customers, or members
- Substantive experience in an administrative position
- Event management experience
- Experience with Blackbaud’s Raiser’s Edge or similar database
- Experience with Mail Chimp or a similar email platform
- Bachelor’s degree or equivalent applicable experience or training
Special Requirements
Selected candidates must pass a criminal history background check.
Special Instructions to Applicants
Please submit three (3) references. Provide full name, phone number and email address. References may be attached in a separate document in the “other” field in the portal; or they may be included with the resume or cover letter.
Professional references are preferred. Other reference types will also receive consideration. References should be able to attest to your knowledge, skills, and abilities, especially qualifications relevant to the position for which you are applying.
Online applications will be accepted until 11:59 PM on January 23, 2023. Please contact the HR office at recruitment@vmfa.museum if you need assistance.
VMFA is an EEO/AA and Virginia Values Veterans (V3) Certified Employer. Diverse and inclusive hiring practices are at the heart of what we do at the Virginia Museum of Fine Arts.
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