Job description

SCOPE

The OTC IT Department is seeking a Network Administrator with hands-on experience working in a fast-paced cross-functional environment. To be a member of the OTC’s IT Team, you must be able to communicate effectively and with detail. You must also have good technical knowledge, be customer-oriented and always be patient when working with others.

The Network Administrator reports to the IT Manager and is in charge of setting up and maintaining the OTC LANs (Local Area Networks), WANs (Wide Area Networks) and all IoT/Networked devices. This includes Routers, Switches, Modems, NVR/DVR (Network Video Surveillance Devices and Cameras), PBX Systems, VoIP Phones and Intercoms, Wireless Access Points and Wi-Fi Management. Engineers Network infrastructure as defined by the IT Managers architectural design.

The salary for this position is approximately $65K based on the applicants’ experience, education and professional certifications (see education section below). Benefits include; healthcare and dental insurance coverage, longevity pay (can be used towards retirement plan or added to your pay), paid vacation, sick and personal time off, and a 3/2 hybrid schedule (3 days in-office, 2 work from home) after 90 days of employment.

RESPONSIBILITIES

1. Ensure Network Infrastructure is always operational (Network Administrator)

· Sets up and configures local area networks

· Administer all LAN/WAN-related network services

· Coordinate and implement network upgrades

· Troubleshoot and resolve LAN/WAN network problems

· Monitors for network traffic for bottlenecks

· Administer LAN/WAN security

· Monitor for firewall intrusions

· Manage requests for Web Filter bypass

· Maintain changes for OpenVPN

· Implement and update user access policies

· Implement approved requests for port forwarding

· Recommends upgrades, patches, new applications and equipment

· Manages network discovery and monitoring

· Updates network topology graphs

· Monitors and applies changes to DNS

· Monitors and applies necessary changes to DHCP and subnets

· Manages VoIP phones and their networks

· Manages camera systems and their networks

· Installs network cabling and wall jacks

2. Ensure and Support End-user Operations

· Provide escalation support for Help Desk Technicians

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details provided by first level help desk tickets

· Walk the user through the problem-solving process

· Provide accurate information on IT products or services

· Record events, problems, and resolution in the Helpdesk system

· Follow-up and update user status and information

· Pass any feedback or suggestions by users to the appropriate internal team

REQUIREMENTS:

Knowledge

The incumbent must have proficient knowledge in the following areas:

• At least 4 years of Network Administration experience
• Network administration, installation & infrastructure
• Firewall & VPN setup & configuration
• Network performance tuning / QoS
• Computer viruses & security
• Multiple Subnets & Dynamic routing
• DHCP and DNS setup and configuration
• NAT, SIP, UPnP and Filter/Bypass rules

Skills

The incumbent must demonstrate the following skills:

• Tech savvy with working knowledge of office products, databases, and remote desktop control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Excellent time management skills and the ability to prioritize tasks based on importance.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented.
• Ability to work both independently and as a team.
• Cautious Driver with a Valid Driver’s License.

Education

• Associate’s degree in Information Technology, Computer Science, or Similar or equivalent combination of experience and education required; Bachelor’s degree a plus.
• Professional up-to-date IT Network Admin certifications from CompTIA or Microsoft a plus.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Network administration: 4 years (Preferred)

Work Location: One location

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