Job Summary: Sells electrical and electronic merchandise to customers using salesmanship and in-depth knowledge of merchandise. Explains technical or artistic functionality of specialized household merchandise. Provides full range of customer service functions.

Duties and Responsibilities: Authorized at Class I and Class II stores only.

• Sell electronic goods where technical knowledge is required in such areas as home entertainment systems, surround sound systems, Plasma LCD HDTV, personal computers, PCs, DVD players, cameras, camcorders, MP3 players, etc.
• Provides instructions and assists customers with various types of basic computer problems, questions such as system and equipment compatibility.
• Listen to the needs of the customer in order to inform customers of specific functionality of merchandise and utilizes skills and knowledge to interest customer in purchasing products.
• Explains, recommends various computer and audio video merchandise and in-home installation services to customers to make buying decision.
• Describe product features, demonstrate its use and explain the difference between various product models.
• Assists department manager in arranging space on sales floor setting up promotional fixtures and displaying promotional merchandise.
• Counts promotional items before and after promotional event to determine quantities sold.
• Inspects returned computers, components, and audio video merchandise for proper operation for return to stock and resale. Ensures equipment returns are complete.
• May be assigned to more than one selling center counter, may operate a cash register or other sales related equipment. Verifies and accepts cash, credit card, checks etc.
• Practices loss prevention procedures and performs other related retail sales duties.
• May train other sales associates on the features and functionality of electronic products.
• Performs other related duties as assigned

GENERAL EXPERIENCE One year of responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

SPECIALIZED EXPERIENCE 18 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled, and possesses technical knowledge of computers and electronics, i.e. computers, cameras, video, audio equipment, stereo equipment, TVs, DVDs, etc. as it relates to quality similarities and differences.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college, university, junior college, technical school or other comparable institution above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience provided such subjects relating to computers, home electronic, sales and or repair, photography etc. At any level specialized experience may be substituted for required general experience.

This position is represented by the American Federation of Government Employees Local 53