Job description
Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures and requirements at the main desk of the establishment.
General Accountabilities
- Greets, registers and assigns rooms to guests.
- Issues room keys or cards.
- Answers incoming telephone calls.
- Schedules, cancels and confirms reservations.
- Transmits and/or receives messages.
- Keeps records of occupied and vacant rooms and guests' accounts.
- Processes payments.
- Confers with staff members to assist guests as needed.
- Answers inquiries pertaining to hotel services and area attractions.
- Handles guest complaints or concerns.
. Folding Laundry
- *The company reserves the right to add or change duties at any time
Skills
- Excellent verbal and written communication
- Active listening
- Service orientation
- Coordination
- Social perceptiveness
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