Job description

Emergency Communications Officer I/II/III/IV (Non-Certified)

$40,000 / year or higher DOQ + Full-Time County Benefits.

James City County is offering exciting opportunities for a career in emergency communications with signing bonuses for eligible candidates! Both non-certified and certified Emergency Communications Officers are eligible for $2,500 and $4,000 additional signing bonuses, respectively, regardless of career ladder level. Tuition assistance for job-related college courses is also available, up to $5,250 per year.

There are four levels of Emergency Communications Officer distinguished by the level of work performed and the qualifications of the employee:

Emergency Communications Officer I: $39,199 / year or higher DOQ
Emergency Communications Officer II: $42,028 / year or higher DOQ
Emergency Communications Officer III: $45,074 / year or higher DOQ
Emergency Communications Officer IV: $48,347 / year or higher DOQ

The Emergency Communications Division is looking for individuals to perform responsible work using a Computer-Aided Dispatch system to dispatch calls to Police, Fire, Emergency Medical Services, Animal Control, Game Warden and James City Service Authority (JCSA) personnel, usually in response to emergency situations.

Responsibilities:

· Accurately obtains, records and disseminates emergency and non-emergency calls for service from citizens and visitors to Police/Fire/EMS responders.

· Reviews emergency call information; determines nature of call; dispatches call to the most appropriate and closest unit or person to the scene of the emergency; relays all pertinent information to responding units; stays in constant contact to relay additional information and respond to requests.

· Operates radios, computer networks, multi-lined telephone systems and related equipment.

· Enters wanted/missing persons and/or stolen property into the State and National wanted system.

· Monitors and responds to the Surry Nuclear Power Plant and activates alarms when necessary; monitors the National Weather Alert System; contacts Virginia Department Transportation (VDOT) as necessary.

· (Emergency Communications Officer II/III) Assists in training new employees.

· (Emergency Communications Officer IV) Acts as supervisor in the Emergency Communications Supervisor’s absence

Requirements:

· Any combination of education and experience equivalent to a high school diploma; some related education and work experience preferred.

· Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.

· Skill in use of computer software, especially Microsoft Office Suite.

· Ability to input data via a computerized network at a reasonable rate of speed as determined by the department.

· Ability to make quick decisions while maintaining composure; deal effectively with staff, the public and other agencies often in emergency situations; communicate effectively with others, both orally and in writing; speak distinctly, clearly, and concisely; hear and understand radio and telephone transmissions and respond appropriately; understand and follow directions.

Click here​for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Supplemental pay types:

• Signing bonus

Work Location: In person

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